Ready to Wear Expert

hace 4 meses

Madrid, España Louis Vuitton A tiempo completo

Poste

OVERALL MISSION

As an Expert Advisor, you will be an ambassador of the Brand, with a special focus on Ready-To-Wear category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store.

You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.

Missions

**Be an Exceptional Client Advisor**

Achieve individual and contribute team objectives, being accountable for the sales results of RTW in your store as well as the commercial results of all categories.

Welcome every Client and enhance their experience, setting the example to the rest of the team for the best RTW consultation and Client Experience.

Discover every Client, closely following existing Clients, proactively recruiting new ones, leveraging the different tools to engage and build long term relationships; managing a wide portfolio of VIC and potential Clients..

Be a strong advisor for your Clients assessing their style and tastes matched to product recommendations.

Perform as a team-player, participating in all activities contributing to the overall objectives of the store.

Develop strong Brand and product knowledge with stories to share with Clients across all categories.

Respect Louis Vuitton Brand standards in terms of grooming and behavior.

Follow the company’s policies and procedures.

**Promote the RTW Category**

Achieve individual objectives and contribute to team objectives for the RTW category

Be role model of the Client Experience regarding RTW, conveying the story behind all the product mix and storytelling of RTW and mastering the RTW ritual

Provide consultations and be able to deal with the most demanding situations and with RTW connoisseurs

Master a deep knowledge in the category: history, competition, trends, vocabulary, production, processes and technology

**Animate RTW within the team**

Ensure top of mind awareness across the teams, sharing passion and inspiring others

Transmit RTW training and information to the team, partnering with the Field Coach Trainer

Support team members when they have Clients requiring more detailed information and buddy with new joiners for their induction to RTW

**Be in charge of** RTW specific operations**

Responsible for the visual merchandising and day-to-day appearance of the RTW areas, following the guidelines from Visual Merchandisers

Handle any after-sales service related to RTW

Maintain the RTW inventory both on the sales floor and back of house

Provide qualitative feedback on fragrances based on interactions with Clients

Profil

EXPECTED ATTITUDES & SKILLS

Curiosity Empathy Agility Commercial Mindset

Passion for the Brand and for Ready-To-Wear

Professional Attitude Interpersonal Skills

Responsibility & Ownership

Styling Skills / Sense of Personal Style

Fashion sensibility and tendencies follower

Minimum 3 years working with Ready-To-Wear

Languages: Fluent English

Informations complémentaires

Expert Ready to Wear to our Serrano Store

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