Quality Control Business Analyst
hace 2 semanas
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Main responsibilities:
- The role will contribute to the area providing support in the processes and tools improvement and in order to prevent the contract errors and the losses for the company- Data analysis of the contract errors and the company losses- To prevent losses for the company by reducing errors: Daily booking analysis of all destinations to detect “unnormal” behavior caused by possible errors. Improvements within contract loading to reduce human error possibilities. Error detection based on the ATLAS data analysis.- Maintain collaborative communication with the rest of the team: QC Prevention agents, QC Mitigation agents and business analysts in Strategy, Processes & Tools- Identify lack of efficiencies in the current processes and develop new tools (or improve the current ones) to increase team performance- Data analysis skills is needed- SQL knowledge is needed- Tableau knowledge is needed- Advanced Atlas System knowledge is desirable- Strong knowledge of Office Package use and macros- Previous experience in the Travel Industry is desirable- Excellent knowledge of Spanish and English languages
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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