Online Support Incidents
hace 4 semanas
Online Support Incidents & Problems Management - SDS
Country: Spain
**WHAT YOU WILL BE DOING**
**SANTANDER DIGITAL SERVICES **está buscando un/a Shift Manager Online Support Incidents & Problems Management para nuestras oficinas en Boadilla del Monte.
**POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD**
En **Santander Digital Services (SDS), **el brazo de tecnología y operaciones de Santander, estamos convencidos de la importancia de que la tecnología esté alineada a las necesidades de negocio y de que nuestro trabajo aporte valor a los usuarios, personas y comunidades, así como que fomente la creatividad de las personas. Nuestro equipo lo formamos más de 7.000 personas presentes en 8 países (España, Portugal, Polonia, Reino Unido, Estados Unidos, México, Chile y Brasil), desarrollando y/o implantando soluciones financieras en un amplio espectro de tecnologías (Blockchain, Big Data o Angular entre otras) sobre todo tipo de plataformas, on-premise y Cloud.
Adoptamos una sólida cultura de riesgos y esperamos que todos nuestros profesionales, independientemente del puesto que ocupen, tengan una actitud proactiva y responsable hacia la gestión de riesgos.
Santander se enorgullece de ser una organización donde nos preocupamos del desarrollo de las personas y donde hay igualdad de oportunidades, independientemente de raza, sexo, religión, edad, orientación sexual, estado civil discapacidad, nacionalidad o identidad de género.
**QUÉ HARÁS EN TU TRABAJO**
Como Shift Manager Online Support Incidents & Problems Management serás la clave en el proceso de transformación del producto global de Monitorización que ejecuta la operación 24x7 de la nube pública y la infraestructura on premise. Serás responsable de la coordinación y gestión de varios níveles operativos que proporcionan el seguimiento y la resolución de incidencias en los sistemas y procesos en línea, de red y batch. Estos equipos están realizando varias tareas para configurar, operar, monitorear, analizar problemas y realizar mantenimiento preventivo en toda la plataforma. También serás responsable de chequear los sistemas según las especificaciones y realizar ajustes o cambios de herramientas según sea necesario para mantener las especificaciones de calidad.
Necesitamos a alguien como tú para que nos ayude en distintos ámbitos:
- Monitorización y operación de infraestructura y servicios: mediante herramientas nativas de monitorización para AWS, Azure, Openshift, Openstack, y para sistemas onpremise (principalmente mediante dynatrace).
- Control de las actividades relativas a los cambios de infraestructura, planes de capacidad, gestión de la disponibilidad, ejecución de procesos batch y recuperación de desastres.
EXPERIENCIA
- +3 años de experiência en operación de sistemas y gestión de equipos.
EDUCACIÓN
- Titulación media o superior en los ámbitos de la tecnología de la información.
HABILIDADES & CONOCIMIENTOS
- Experiência en gestión de equipos operativos.
- Experiência en tratamiento de incidencias, problemas y cambios de infraestructura TI y su seguimiento mediante servicNow.
- Experiência en administración de sistemas operativos y transaccionales.
- Experiência en gestión de incidencias y procedimientos de cambios de infraestructura y despliegues de software.
- Experiência en monitorización con Dynatrace.
- Nível de inglés B2 o superior.
- Deseable experiência en entornos Azure /AWS y sus herramientas nativas de monitorización.
OTRA INFORMACIÓN
- Tras periodo de formación 100% presencial (45 días) posibilidad de modelo de teletrabajo mixto (50/50).
- Turnos de trabajo rotativos en mañana, tarde y noche.
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