Technical Design Architect
hace 4 semanas
**TECHNICAL DESIGN ARCHITECT**
**Key responsibilities**:
- Work with business stakeholders to identify business requirements and shape approach and design the architecture. Meet directly with end-users (persona user groups) and leadership to demonstrate business scenario's, solutions, answer questions regarding capabilities and requirements (including 3rd parties), and work to resolve issues that arise during the development cycle.
- Assess the Customers overall IT readiness to support customers with the delivery and actively work with partners to provide innovative solutions. Maintain technical skills and knowledge of market trends and competitive insights.
- Responsible for the architecture, including design of modules, interaction & data flow between modules, future plans for scalability and maintenance, working closely with the Solution hubs and solution architectures to drive innovative solutions.
- Understanding customers' overall strategy, IT and business priorities and success measures to design architectures and (innovative) solutions. Be the Voice of the customer, share insights and best practices and connect with multi technology design teams to remove key blockers.
- Create requirement documents (Statement of Requirements) and functional designs packages driving business objectives and value. Examine functional specifications and translate them into guidelines that shape product development as well as find ways to align these with enterprise-level systems.
- Support Service Delivery and Service Management end-to-end service processes including 3rd parties where (technology) risks might arise and or dependencies.
- Initiate project reviews on deliverables and timeframe with internal and external stakeholders and engage on a regular basis to discuss opportunities, issues or challenges cross products.
- Provide support to the account sales teams and sales specialists in understanding customer requirements and building proposals as part of pre sales, WNB and post sales. Provide third level support to the service operation teams for design and architecture related challenges.
**This role will suit you if you have the following skills**:
**Soft skills**:
- Ability to meet the customers' needs in line with the business requirements
- Focusing on the objectives and the required outcomes of the processes while delivering a service
- Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
- Using all data and information available to analyse and understand a situation, with the aim of supporting decisions is an advantage
**Professional skills**:
- Experience and leadership qualities: 5+ years of success in consultative/complex technical sales and deployment of architecture, design and (project) implementation.
- Track record of architecting, estimating and delivering solutions with complex and cross functional challenges/problems, working closely with solution designers, solution developers and product managers to create and sell innovative solutions. Ability to lead and motivate technical communities.
- Ability to effectively recognize and adapt to change, be part of early customer engagements regarding technology roadmaps, selling new products and services and supporting the embedding of these service into BT operations. is an advantage
- Demonstrated ability to match technical solutions with customer business requirements. Excellent problem-solvers, able to quickly change direction based on updated user specifications or system limitations. Have multi-tower knowledge at high-level and preferably hand-on and deep-dive experience with at least two technologies (UC, Networking, Contact Centers, CUCM, AudioCodes gateways, Security, etc.).
**Language skills**:
- English on a fluent level
- Spanish on a fluent level
- Any European language on a conversational level is an advantage
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