Presales Technical Consultant with French

hace 7 meses

Barcelona, España Hewlett Packard A tiempo completo

The Inside Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and our sales people with technical answers and recommendations, plus consultancy and advice.

**_ Responsibilities:_**
- Provide technical recommendations, direction and guidance on HP Personal Systems products, solutions and services.
- Answering and tracking technical questions from internal customers.
- Present the advantages of HP’s Personal Systems products and solutions.
- Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).
- Support sales opportunities with an in-depth or technical understanding of HP’s offering.
- Support on the status of technical and environmental regulations
- Deliver trainings to other departments about Personal Systems products and solutions.
- Raise and manage technical escalations on questions and technical issues which cannot be solved within the Inside Technical Consultants team.
- Provide proactive technical updates to the sales community supported.
- Maintain the quality of the service and the total customer experience (TCE).
- Maintain and manage a competitive and appropriate level of technical and professional competence.

**_ Knowledge/Skills Required:_**
- Advanced level of spoken and written French and English. A good level in any other European language is a plus.
- Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field or computer science.
- Current experience and knowledge of computer technologies, hardware, operating systems, software, networking technologies.
- Has good analytical, organizational and team skills, troubleshooting and problem-solving skills
- Works on problems and projects and is detail and goal oriented.
- Is self-motivated and shows an ability to operate with mínimal tactical direction.
- Motivated to search out knowledge and continuously learn.
- Typically, between 2-5 years of work experience.

**_
Career path:_**

The Inside TC is an entry level function in the Presales TC community.

The role is for an intermediate Inside TC and gives possibilities to move to other roles in the team or in the country.
As possible evolution in the Inside TC team there is the possibility to become a Senior Inside TC or a Team Lead or a team Supervisor.

In the WW TC community, you can evolve to Expert team member or to Senior Country Field TC.

Other move to different departments in the company are for sure possible.

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive

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