Genesys Engage Consultant

hace 2 meses

Madrid, España Sabio Group A tiempo completo

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
- We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience

We are currently looking for a passionate and enthusiastic **Genesys Engage Engineer** to join our Madrid Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

**Key Responsibilities**:
**The Job**

Work with the team to design and build:

- Genesys automate service, reporting, and multi-channel solutions
- Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.

**Skills, Knowledge & Expertise**:

- Education: bachelor's degree in information technology, telecom, math, or a related major.
- 2+ Years’ experience with Genesys Engage product
- Experience as a voice network engineer designing and deploying contact center solutions.
- Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology.
- Being able to translate customer requirements into sound designs and efficient implementations.
- Good communication skills.
- Analytical, organisational and problem
- solving skills.
- A good level of written and spoken English.

**Bonus skills**
- Integration with Customer Information Systems using web services, REST APIs.

**Job Benefits**:

- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

**Benefits may include**:
Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more (Benefits are dependant on your base location.)

**The Small Print**

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
- Department- Delivery- Employment Type- Full Time- Location- Madrid- Reporting to- Jesus Buera Baranguan

  • Genesys Engage Consultant

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Genesys Engage ConsultantSabio Group is seeking a highly skilled Genesys Engage Consultant to join our Madrid team. As a key member of our team, you will play a crucial role in driving change within our business by designing and building Genesys automate service, reporting, and multi-channel solutions.Key Responsibilities:Work with the team to design and...

  • Genesys Engage Consultant

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Genesys Engage ConsultantSabio Group is seeking a highly skilled Genesys Engage Consultant to join our Madrid team. As a key member of our team, you will play a crucial role in driving change within our business by designing and building Genesys automate service, reporting, and multi-channel solutions.Key Responsibilities:Work with the team to design and...

  • Genesys Engage Consultant

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Genesys Engage ConsultantSabio Group is seeking a highly skilled Genesys Engage Consultant to join our Madrid team. As a key member of our delivery department, you will play a crucial role in designing and building Genesys automate service, reporting, and multi-channel solutions.Key Responsibilities:Work with our team to design and deploy Genesys IVR's,...

  • Genesys Engage Consultant

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Genesys Engage ConsultantSabio Group is seeking a highly skilled Genesys Engage Consultant to join our Madrid team. As a key member of our delivery department, you will play a crucial role in designing and building Genesys automate service, reporting, and multi-channel solutions.Key Responsibilities:Work with our team to design and deploy Genesys IVR's,...

  • Genesys Engage Consultant

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Genesys Engage ConsultantSabio Group is seeking a passionate and enthusiastic Genesys Engage Engineer to join our Madrid team. As a key member of our high-skilled team, you will play a crucial role in driving change within our business, joining a department that is continually on a journey of transformation.We are looking for individuals with the right...

  • Genesys Engage Consultant

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Genesys Engage ConsultantSabio Group is seeking a passionate and enthusiastic Genesys Engage Engineer to join our Madrid team. As a key member of our high-skilled team, you will play a crucial role in driving change within our business, joining a department that is continually on a journey of transformation.We are looking for individuals with the right...

  • Genesys Engage Solutions Architect

    hace 3 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    About the RoleWe are seeking a highly skilled Genesys Engage Consultant to join our Madrid team. As a key member of our delivery department, you will play a crucial role in designing and building Genesys automate service, reporting, and multi-channel solutions. Your expertise in integrating with Call Recording, Workforce Management Solutions, and CRM systems...

  • Genesys Engage Technician

    hace 5 meses

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Genesys Technical Consultant

    hace 5 meses

    Madrid, España Start People A tiempo completo

    **Descripción**: We are looking for a passionate and talented **Genesys Technical Consultant **to join our client and support the implementation of Genesys Solutions for their B2B clients (Engage and Cloud). **Responsibilities**: - Deploying and configuring Genesys Engage and Genesys Cloud solutions. - Managing the end-to-end implementation process,...

  • Quedan 3 Días: Genesys Engage Consultant

    hace 2 meses

    Madrid, España Sabio Group A tiempo completo

    .Genesys Engage ConsultantDepartment: DeliveryEmployment Type: Full TimeLocation: MadridReporting To: Jesus Buera BaranguanDescriptionAt Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are...

  • Genesys Engage Engineer

    hace 5 meses

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Senior Solutions Consultant

    hace 5 meses

    Madrid, España Genesys A tiempo completo

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Senior Genesys Engage Engineer

    hace 5 meses

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Genesys Cloud Consultant

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Job Title: Genesys Cloud ConsultantSabio Group is a leading independent UK Contact Centre solution supplier, working with global brands and partners to build high-quality, secure, and robust platforms and solutions. We provide expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are...

  • Genesys Cloud Consultant

    hace 4 semanas

    Madrid, Madrid, España Sabio Group A tiempo completo

    Job Title: Genesys Cloud ConsultantSabio Group is a leading independent UK Contact Centre solution supplier, working with global brands and partners to build high-quality, secure, and robust platforms and solutions. We provide expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are...

  • Genesys Cloud Consultant

    hace 3 semanas

    Madrid, España Sabio Group A tiempo completo

    .Genesys Cloud Consultant Department: DeliveryEmployment Type: Full TimeLocation: MadridReporting To: Jesus Buera BaranguanDescription Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and...

  • Senior Genesys Cloud Consultant

    hace 3 semanas

    Madrid, Madrid, España Seidor A tiempo completo

    Descripción del puesto: Buscamos un Senior Genesys Cloud Consultant para unirse a nuestro equipo de Salesforce Service en Madrid. Este equipo cuenta con más de 200 personas con alto conocimiento y experiencia en Salesforce en diferentes ámbitos, como Salesforce CRM (Sales y Service), Marketing, Integraciones, Arquitectura, Servicios de Mantenimiento y...

  • Genesys Consultant

    hace 5 meses

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Desarrollador/a de Genesys Cloud

    hace 4 semanas

    Madrid, Madrid, España Sandav A tiempo completo

    Descripción del PuestoEn Sandav estamos buscando un/a profesional de desarrollo con experiencia en Voice XML y conocimientos en Genesys Engage y Genesys Cloud. El puesto requiere un modelo híbrido de trabajo, con una presencia en la oficina de Alonso Martínez, Madrid, de 1 a 2 veces por semana.ResponsabilidadesDesarrollo de aplicaciones en Java y...

  • Desarrollador/a de Genesys Cloud

    hace 4 semanas

    Madrid, Madrid, España Sandav A tiempo completo

    Descripción del PuestoEn Sandav estamos buscando un/a profesional de desarrollo con experiencia en Voice XML y conocimientos en Genesys Engage y Genesys Cloud. El puesto requiere un modelo híbrido de trabajo, con una presencia en la oficina de Alonso Martínez, Madrid, de 1 a 2 veces por semana.ResponsabilidadesDesarrollo de aplicaciones en Java y...