Field Service Engineer

hace 3 semanas

Bilbao, España EOS of North America Inc. A tiempo completo

We, EOS - world market leader for industrial 3D printing, are looking for you to support our Service Team in the South Hub (Latib, Italy, France etc.)

THAT MAKES IT SPECIAL:
As a Field Service Engineer, you ensure our excellent technical service for our customers from various sectors, such as the medical, aerospace, and automotive sectors. Your communicative personality enables you to deal with our customers in a confident manner, you are proactive with a structured approach and can keep a cool head even in critical phases.

WHAT WE OFFER YOU:

- Company car
- Modern working environment
- Reimbursement of relocation expenses
- Practical onboarding and targeted further education opportunities

WHAT YOU’LL BE DOING:

- Developing technical know-how as you establish yourself as a Field Service Engineer: Throughout your development, at customers in our South Hub, you ensure our excellent technical service. Your developing area of responsibility will be as diverse as our customers who are coming from sectors such as medicine, aerospace and automotive.
- You install, maintain, repair and troubleshoot our complex industrial 3D printers at our customer sites, beside this you are also a competent and reliable partner for our customers when you provide system introduction and customer basic trainings.
- Your area of responsibility doesn't stop with personal contact: You also advise customers and colleagues on the telephone to pass on your knowledge.
- Your development in the role will include participate in intensive in-house trainings on our systems and technology at our headquarters in Germany and through external courses in Spain.
- Consulting and support of clients when it comes to service cases and handling complicated cases through the escalation management process; involving the right interfaces at the right time and make sure excellent service work is done.

WHAT WE ARE LOOKING FOR:

- Certification within electrical/mechanical engineering or a similar apprenticeship, or education as a Mechatronics Engineer, Mechanical Engineer or Electrical Engineer
- A passion to learn and become a Certified Technician in the area of electro-technology or a similar education, such as Mechatronics Engineer or Electrical Engineer
- It would be a plus if you already have experiences as a Field Service Engineer and in professional dealings with customers and complex machines preferable within the Additive Manufacturing industry
- A car driving license
- Willingness to travel
- Excellent Spanish, good English language and skills other languages are a plus.

ARE YOU IN?

If you have any questions, please do not hesitate to contact Bianca Bouyssière

WHO WE ARE:
1,350 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to responsible manufacturing. We do this with our technology, industrial 3D printing, that has been successful in the market for over 30 years. We believe that by doing what we do, we can help create a better world for all.

A diverse, equitable and inclusive team is needed to bring progress and positive change. At EOS, we want people of all genders, backgrounds and with different abilities to feel like they belong and to bring their whole self. We work globally networked, we prefer to think outside the box - and we’re looking for people who want to build the future with us. That’s EOS. Be part of our mission

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