Senior Support Engineer with a Fluent Level of
hace 5 días
**Organization**:
With almost 30 years of expertise, our client is a leading provider of data protection and recovery software. Launched in 1990, they provide a comprehensive solution for cloud, virtual and physical environments, on premise or in the cloud, backed by unsurpassed support and expertise.
**Function**:
In this position you will be responsible for providing backline and advanced level support to their customers and partners, assisting with the resolution of the most technically challenging issues. This is accomplished through advanced diagnostics, issue replication and testing, remote access to customer equipment, and interfacing with Product Management, Development and QA resources.
For this position, your key responsibilities will be:
- Manage escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
- Analyse logs provided by client and solve issues using methodical troubleshooting by leveraging internal technical expertise including peers, knowledge base and other internal tools.
- Regular follow ups with customers and provide recommendations, updates and action plans.
- Enrich customer experience by:
Creating new knowledge base articles for reuse throughout the customer base and the technical support organization.
Helping to keep the knowledge base up to date by updating and modifying information as needed.
- Effectively collaborate with Pre-Sales, Engineering, QA and Product Management teams in order to help win sales opportunities.
**Requirements**:
You are the person we are looking for if you have a:
- Bachelor's Degree or global equivalent in Computer Science or related discipline.
- Preferred, Product line relevant or relevant 3rd party certifications (VMware, MCSE, RHCE, CCNA etc.)
- 5 or more years of related professional experience.
Language skills:
- Proficiency level of English.
- High level of French OR High lvel of Italian.
- Fluent in Spanish.
Skills and Competencies
- Ability to grasp concepts quickly and work independently.
- Strong communication skills; written, verbal and social media.
- Demonstrate technical and team leading skills.
- Comfortably work in a fast-paced environment.
- Continually improve personal and team Customer Satisfaction ratings.
**What we offer?**:
What's offered?
- Health Care Insurance.
- Competitive salary.
- Permanent contract.
- Trainings and official certificates.
**Do you need +info?**:
Daniel Medrano
(+34) 93 231 00 00 (Ext. 128)
-
Level 3 Support
hace 2 meses
Barcelona, España Amaris Consulting A tiempo completo**Job description**: **✍️**WHAT WOULD YOU NEED? **✍️** - +5 years of experience. - Proven experience in an **L3 Support Engineer** or similar role. - Proficiency in **Jira** and **Confluence**. - Solid understanding of ticketing systems and IT service management processes. - Knowledge of **Salesforce** is a strong advantage. - Excellent...
-
Claims Technician with a Fluent Level of German
hace 1 semana
Barcelona, España Talent Search People A tiempo completoTasks Our client is a specialist in insurance businesses with operations in Europe, the USA and Asia. They are a market leader in many of its chosen lines, which include professional indemnity, directors and officers, crime, healthcare, property, environmental liability, cyber liability, marine, reinsurance, accident and life, and political risks and...
-
Barcelona, España La Opinión de Murcia A tiempo completoOperations Administrator with fluent level of EnglishGreat opportunity to boost your career!IT Consulting services companyAs an Operations Administrator, your key responsibilities will include:Finance & Procurement Management:Issue accurate monthly client invoices and track expenses and payments.Coordinate with the accounting firm and verify payroll.Manage...
-
Barcelona, España La Opinión de Murcia A tiempo completoOperations Administrator with fluent level of English Great opportunity to boost your career! IT Consulting services company As an Operations Administrator , your key responsibilities will include: Finance & Procurement Management: Issue accurate monthly client invoices and track expenses and payments. Coordinate with the accounting firm and verify payroll....
-
Claims Technician with a Fluent Level of German
hace 1 semana
Barcelona, España BSP executive A tiempo completo**¿Dónde trabajarás?**: Our client is a specialist in insurance businesses with operations in Europe, the USA and Asia. They are a market leader in many of its chosen lines, which include professional indemnity, directors and officers, crime, healthcare, property, environmental liability, cyber liability, marine, reinsurance, accident and life, and...
-
Claims Technician with a Fluent Level of German
hace 1 semana
Barcelona, España Talent Search People A tiempo completo**Organization**: Our client is a specialist in insurance businesses with operations in Europe, the USA and Asia. They are a market leader in many of its chosen lines, which include professional indemnity, directors and officers, crime, healthcare, property, environmental liability, cyber liability, marine, reinsurance, accident and life, and political risks...
-
Back Office With Fluent Level Of English
hace 2 meses
Barcelona, España Talent Search People A tiempo completoDo you have relevant experience in customer support and a fluent level of English?This is your chance!We are looking for an Experienced back Office t to join the team at a well-established company.We offer a dynamic work environment, professional growth opportunities, and a benefits package designed to take care of you.If you're proactive, passionate about...
-
Senior Support Engineer
hace 2 meses
Barcelona, Barcelona, España Sage Lake Senior Living A tiempo completoSage Lake Senior Living is seeking a Senior Support Engineer to join our team in Barcelona, Spain. The successful candidate will be responsible for providing ICT Service Desk first line support on Engineering Software client platform for incidents and requests from technical end-users.Job DescriptionThe Senior Support Engineer will work closely with the...
-
Barcelona, España Ares Consultores A tiempo completoFor our Italian brand Register.It, we're looking for a Second Level Technical Support .Role: Activity:Second-level technical assistance through the internal and external ticketing system, telephone contact with customers on technical matters.Sales of mail and hosting products, premium and backup recoveries.Alignment with PU for complex assists that cannot be...
-
Accountant with Fluent Level of German
hace 7 meses
Rubí, Barcelona provincia, España Talent Search People A tiempo completoWe're looking for a dynamic and an autonomous person to join an industry leading company - If you have experience in finances and you're looking to develop a career in accounts, this is the opportunity for you! Our client is the global leader in tools and machinery to cut, handle, and fix wall and floor tiles, and other building materials used in the...
-
Travel Consultant with Fluent Level of German
hace 1 semana
Barcelona, España BSP executive A tiempo completo**¿Dónde trabajarás?**: Our client is a Swiss Company specialized in the sector of Language and Education. **¿Qué harás?**: - We are currently looking for a Language Travel Consultant with a fluent level of German with preferably an experience in Telesales and B2C. - We are looking for people with a consultative sales approach, based on establishing...
-
Travel Consultant with Fluent Level of German
hace 1 semana
Barcelona, España Talent Search People A tiempo completo**Where will you work?**: Our client is a Swiss Company specialized in the sector of Language and Education. **What will you do?**: - We are currently looking for a Language Travel Consultant with a fluent level of German with preferably an experience in Telesales and B2C. - We are looking for people with a consultative sales approach, based on...
-
Senior Technical Support Engineer
hace 3 semanas
Barcelona, Barcelona, España Isolutions Ag A tiempo completoJob DescriptionWe are seeking an experienced Senior Technical Support Engineer to join our team at Isolutions Ag in Barcelona. This is a permanent position with a competitive salary package, plus interesting fringe benefits.About the RoleIn this role, you will be responsible for providing 1st and 2nd level support to small and medium-sized enterprise...
-
Account Manager with Fluent Level of Swedish and
hace 7 meses
Barcelona, España Talent Search People A tiempo completoPerfiles Ventas Long-term contract Barcelona, Spain Full-time Competitive salary - Incorporación inmediata **¿Dónde trabajarás?**: Our client is one of the largest toy and game manufacturers in the world, that make the best toy soldiers. Last year they had record sales and still growing! That's why we are looking for fantastic sales people to join...
-
Head of Supply Chain
hace 22 horas
Barcelona, España Babel Profiles A tiempo completo**U** **bicación**: - Barcelona**I** **diomas clave**: Fluent level of English Fluent level of Spanish Any other language is a plus **S** **ector**: - Logistics & Supply ChainAre you passionate about Skincare and Cosmetics? Would you like to work for a fast-growing company, where two days are never the same? Our client is an international firm with...
-
Accounts Payable Clerk with a Fluent Level of German
hace 7 meses
Barcelona, España Talent Search People A tiempo completoOur client is an independent investment banking firm. After the opening of their offices in Germany and Luxembourg, they are now growing in Spain. They provide advisory services to companies, shareholders and senior management. Tasks **As an Accounts Payable Clerk**: - You will process incoming supplier invoices from different countries and recording of...
-
3rd Level Support Engineer
hace 2 meses
Barcelona, España amaris A tiempo completoJob description Take your career to the next level with Amaris Consulting as a 3rd Level Support Engineer. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential...
-
3rd Level Support Engineer
hace 2 meses
Barcelona, España Amaris Consulting A tiempo completo**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...
-
P2p Accountant with Fluent English
hace 7 meses
Barcelona, España Page Personnel España A tiempo completoP2P Accountant with Fluent English will be responsible for: - Manage supplier Master data including creation, modification and cancelation of suppliers. - Resolving incidents with suppliers and buyers in relation to queries and payments. - validating and posting of invoices and T&E following company guidelines and processes, fulfilling country legal...
-
Cash Collection with Fluent Level of German
hace 7 días
Barcelona, España BSP executive A tiempo completo**¿Dónde trabajarás?**: The team aims to inspire and enable people to confidently discover, experience and share food. They operate under a shared set of values that define how they do business and how they interact with their colleagues, their partners, their customers and their food community. They strongly believe that building a diverse workforce of...