IT Service Manager

hace 4 semanas

Barcelona, España Amaris Consulting A tiempo completo

**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
Take your career to the next level with Amaris Consulting as an **IT Service Manager. **Become part of an international team, thrive in a **global group** with €800M turnover and **1,000+ clients worldwide,** and an agile environment**.** Join Amaris Consulting, where you can **develop your potential and make a difference** within the company.

✍️ **WHAT WOULD YOU NEED?** ✍️
- **Minimum of 5 years of experience** in a role involving **monthly reporting** and **data analysis**.
- Proficiency with **Power BI** and **ServiceNow** for data extraction and presentation.
- **Broad understanding** of **ITIL processes**, including change management, incident management, and problem management.
- **Strong communication skills**, capable of presenting to diverse audiences and handling questions and concerns effectively.
- **Fluent in English**, as most communications are conducted in this language.
- Experience with **satisfaction and productivity surveys**, including analysis and suggestion of improvement areas.
- Previous experience as a **service manager** or **service delivery manager** is preferred.

**WHAT WILL YOU DO?**
- **Responsible for monthly reporting**, including three types of reports with a series of KPIs and PISP, adjusting scopes as needed.
- **Oversee a specific stream (W360)** consisting of various products and services, presenting monthly reports globally at the beginning of each month.
- **Utilize Power BI and ServiceNow** to extract data and create PowerPoint presentations for reporting purposes.
- **Communicate and present** reports to diverse audiences, addressing questions and concerns during meetings.
- **Lead satisfaction and productivity surveys**, analyzing data and proposing improvement areas for markets.
- **Serve as a reference figure** at the regional level for European markets regarding satisfaction and productivity surveys.
- **Track improvement initiatives** based on survey results and ensure they translate into actionable steps.
- Ideally, bring **experience as a service manager** or **service delivery manager**, particularly in a service company setting.

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