Field Service Technician

hace 5 meses

Barcelona, España BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Your role at Baxter**:
As a Field Service Engineer you will be responsible for performing service activity on electromechanical medical devices as well as on connectivity and digital systems as defined by the service requirements and customer contractual agreements in Cataluña and the Baleares.

You will build strong relationships with your clients and perform sales support activities on defined service offering within your geographical area of responsibility.

**What are your responsibilities?**
- Install, service, maintain, upgrade or execute Field Corrective Actions on **electromechanical medical devices** as per defined service requirements and customer contractual agreements in the defined area of responsibility.
- Install, service, maintain, upgrade or execute Field Corrective Actions on **connectivity devices and digital systems** as per defined service requirements and customer contractual agreements in the defined area of responsibility.
- Establish, maintain communication & partnership with customers, team members and business contacts
- Ensure compliance to all applicable service and quality requirements
- Report all relevant service activity in the service systems and applicable datasheets, to ensure updated and accurate service data.
- Provide customer telephone support (if necessary).
- Deliver user training to customers
- Facilitate/ensure development of service packages to defined accounts supporting achievements of the area sales targets.
- Support customer demos.
- Manage assigned car stock, spare parts and assets (instruments, tools), as per storage requirements and instructions. Ensure manual replacement orders are performed timely and on purpose.
- Good knowledge of connectivity systems and informatic communication systems

**We are presently seeking people who have**:

- A degree in engineering and IT knowledge or relevant experience in medical devices or electro mechanics
- Min 1 year of experience as a service engineer in electromechanical medical devices
- Principles of electronics, electro-mechanics, mechanics, EDS protection/requirements, Medical Device Directive.
- Ability to prioritize and communicate effectively
- Strong customer facing and commercial skills
- The ability to work in a fast-paced challenging environment
- Fluency in Spanish and an Intermediate level of English (written & spoken)
- People that are passionate about delivering high quality service

**Why do you want to work at Baxter?**
- Competitive total compensation package
- Professional development opportunities
- High importance placed on work life balance (Family Responsible Certificate efr)
- Flexible benefits (childcare vouchers, employee discounts, etc.)

**Equal Employment Opportunity**

Baxter is an equal opportunity employer and is therefore firmly committed towards making employment opportunities available to all qualified applicants without regard to gender, race, age, disability, colour, nationality, ethnic or national origin, marital status, sexual orientation, responsibility for dependents, religion or trade union membership.

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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