Delivery and Support Engineer, Optiflight Solution

hace 7 meses


Barcelona, España SITA A tiempo completo

**Overview**:
**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM:_**

Our OptiFlight solution will be a key pillar in SITA’s contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.Reporting to the OptiOps team lead, the Delivery and Support Expert is overall responsible for the following key activities:
- Onboarding and delivering contracted opportunities and trials:

- Set up the solution from end to end - from capturing customer requirements to delivery
- Provide training to end users (pilots) as needed
- Analyse the results and communicate with the customer
- Support commercial activities
- Provide expertise about the solution to validate the opportunities
- Provide support as requested during customer presentations
- Support airlines specific requests regarding the solution
- Provide support to help manage incidents: investigations and troubleshooting

You will interact with the various functions within SITA FOR AIRCRAFT such as Engineering & Technology, Product, and other colleagues across the company, located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...).**_WHAT YOU WILL DO:_**
- Own technical project activities from beginning to final delivery
- Support airlines with internal communications (Dispatchers ATC, Pilots and Fuel Team)
- Follow up with airlines on the success of implementation
- Custom requests/analysis from the airlines
- Manage Pilot communication (pilot notification/pilot webinar meeting)
- Manage handover to internal operation teams

**Qualifications**:
**_EXPERIENCE:_**
- Airlines operations
- Flight dynamics knowledges
- Able to manage pilot discussion on operation and procedures
- Bachelor In Aeronautics Engineering

**_ NICE-TO-HAVE:_**
- Flight data knowledge
- Data analysis/Quality check
- Coding knowledge is optional (bash)

**_
WELCOME TO SITA_**The SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:

- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.

**_
WHAT WE OFFER:_**
- SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Flex-week**: Work from home up to 2 days/week (depending on your Team's needs).- **Flex-day**: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

**Flex-location**: Benefit for 26 working days from anywhere around the world each year**Competitive benefits** according to the local market



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