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Sinch SMB provides innovative mobile messaging solutions that help businesses of all sizes - from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, Spain, Philippines and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.
MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.
**The Role**:
Our Head of Engineering role offers a unique opportunity to build, lead, coach and develop an efficient and globally disbursed Engineering team that build products for over 90,000 customers.
This role will be have a unique opportunity to take Sinch SMB to its next phase of growth.
**Key Responsibilities**:
- Together with your product counterpart shape and grow your organization to ensure it delivers the expected business outcomes.
- Develop your function's vision and mission statement. Scope and own a problem space to achieve an excellent product experience for our customers.
- Support and grow a group of Engineering Managers, ensuring they have the right support in their roles as well as the right challenges to grow.
- Support your Engineering Managers in building high performing engineering teams.
- Be an important member of the SMB engineering leadership team, together improving our shared engineering practices and ways of working.
- Set and execute on strategy retaining engineering talent. Create an engineering environment where Engineers have job satisfaction, feel that their work is valuable, and are allowed to be efficient and innovative.
- Play a key role in helping us continue to attract, develop and retain great engineering talent.
- Be responsible for the technical success of your organization. Together with your architect provide the teams with context and guidance to ensure we together build a cohesive product.
- Manage and develop relationships with a variety of stakeholders within and outside the SMB organization.
- Leading the way as a clear role model living the Sinch SMB values
- You have proven experience as a technical leader of a larger organization, leading through others as a manager of managers.
- You have proven experience of developing, mentoring and growing high performing engineering teams.
- Prior to becoming a technical leader, you have extensive experience working hands-on as a Software Engineer in an agile environment.
- You possess a deep understanding of how to translate product and business goals into tech strategies.
- In the past, you have solved problems that affect the larger company engineering organization as well as your own organization.
- You have experience or interest in transforming a delivery organization into product teams - Small empowered teams of engineers, product managers, designers and analysts working close to customers together solving problems.
- You have an entrepreneurial mindset and focus on commercial outcomes.
- You are passionate about what you do and have a high interest in keeping up with current best practices.
Our values of **Dream big**, Win together, Keep it simple and Make it happen** are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be. In addition, we offer the following benefits:
- Flexible hybrid working arrangement
- 25 fully paid and acknowledge holidays per year
- Healthcare Insurance including Dental Insurance
- Meal voucher of 9 EUR per day
- Entitlement to Sick, Maternity, and Paternity leave
- Coaching and career development support
