Head of Air Content Strategy

hace 5 días

Barcelona, España Edreams A tiempo completo

**eDreams ODIGEO**, the world’s largest online travel company in the flight sector and the largest publicly traded European e-commerce company by profitability with more than 14 million customers in 43 countries worldwide is looking for a Flight content manager to join our global team based in Barcelona.

As part of the Trading team you will help grow the business. At eDreams ODIGEO, you will be part of a friendly and highly experienced team where you will immediately make meaningful contributions.

The Air Content Team is the business team responsible for flight inventory, IT supplier relations (GDS and aggregators) and connectivity both from an operational and strategic point of view. Its main goal is to ensure eDreams Odigeo can offer its customers the best flight content in terms of broadness, reliability and speed.

**Job Mission**:
Drive the tactical and strategic vision of connectivity includingcontent acquisition, bookability, product building and speed for Flights, and other complementary transports like Railways, Buses, Ferries.

Strategically has to look outside, watch industry developments, and benchmark competitors to ensure most complete and competitive air content.

**Key responsibilities**:

- Manage a team of professionals that take care of daily operational issues with GDSs, Direct connects and Travelfusion.
- Set relevant KPIs for the team to deliver every quarter.
- Budget contribution of Air Content to eDO P&L yearly and quarterly.
- Work with Product an IT to define relevant projects, evaluate business cases, and prioritize resources to execute those projects.
- Track quarterly the results of those projects.
- Help to forecast likely developments of the industry in terms of importance of technologies like NDC, share of Low cost in our sales, or development of air substitutes like trains.
- Ensure that team is able to guarantee that eDreams Odigeois offering the most competitive, and comprehensive air inventory to its customers by, together with IT and Product.
- Drive the team for solving issues, like reduction of sales, increase of errors, etc. which can be originated by supplier bad performance, by pricing or marketing actions, or by bugs introduced by our releases.
- Define and prepare a dashboard of performance indicators like sales, Missing content, repricings, availability errors per carrier
- Help team to get due attention by escalating internally and externally issues for prompt resolution.
- Work with IT, Product, Pricing, Finance, Marketing and Customer Service to implement projects or to lead working groups on key initiatives.
- Identifying and implementing actions needed to solve any lack of content issues that is not caused by an error. That may entail proposing alternative integrators, GDSs, or connecting new carriers.
- Work with the different teams to monitor and optimize the booking, ancillaries and post-booking functionalities. Define and prepare dashboard to track missing content, bookability, repricings, conversion, availability errors, issuance rate, and overall performance of main carriers
- Manage the relationship with Amadeus, Travelport, Travelfusion, International consolidators and other IT aggregators. Be in contract negotiations, set governance meetings, set SLAs, escalate problems.
- Integrate new products, implementing enhancements and mandatory requirements, prioritizing them appropriately.
- Provide strategic guidance on developments of the product; identify opportunities & projects to increase the performance of air products. Help to calculate business cases and impact of new initiatives.
- Experience on team management
- Work experience within Air Content
- Proactive and able to work independently and within a team
- Data Driven. Rigorous, methodical and analytical
- Advanced user of Excel; other BI tools is a plus (Qlikview, Microstrategy, SQL, etc);
- Able to work under pressure in a fast moving environment under mínimal supervision
Good business sense, able to liaise with wider stakeholders varying from technical to business owner
- Negotiation skills to engage with suppliers.
- People management skills
- Have strong time management and prioritization skills
- Great communications skills and ability to coordinate with and influence colleagues and business partners
- High level of English is a must

**What do we offer?**
- We support a phenomenal lifestyle and work-life-balance with our flexible hours and flexible remote work policy
- A free eDreams Prime subscription to benefit from significant discounts on your travels
- Competitive compensation package with an attractive bonus structure
- Excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences
- Free subscription to O’Reilly Online Learning
- Fast-track career development: with our unique programs, you ar

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