Service Desk Technician

hace 6 meses

Santa Oliva, España Applus IDIADA A tiempo completo

Company Description

Applus IDIADA is a **global partner to the automotive industry** with over 30 years’ experience supporting its clients in product development activities by providing **design, engineering, testing and homologation** services.

IDIADA’s success in product development is built on a unique blend of highly experienced engineers, **state-of-the-art test and development facilities** and the constant drive towards innovation. The company has **2.850 professionals** and an international network of** 56 subsidiaries and branch offices in 22 countries**, ensuring its clients receive fast, customized solutions.

**Job Description**:

- Provide prompt customer support and technical issue resolution, working with internal customer to test and make sure the issue is resolved.
- Proactively follow up with customers or team members to verify solutions are successful and satisfaction is achieved.
- Deploying software to our endpoint devices (Windows/Linux) and advanced troubleshooting of desktop operating systems.
- Able to troubleshoot issues with desktops, printers, networks, remote access, mobile devices, videoconference devices.
- Provide documentation both of progress during issue resolution and of solutions which resolve the issue.
- Working on tickets in our ticketing system.

**Qualifications**:
CFGS in ASIX.

Fluent Spanish and English.

Good communication skills.

Experience within an international corporation is highly valuable, but not mandatory.

Highly motivated with strong work ethic.

Experience in Microsoft 365 Apps (Outlook, teams, onedrive, sharepoint, etc)

Experience in Windows and Linux systems

Additional Information

Why join us?
- You will be able to work in a hybrid model depending on the business needs.
- We offer you the opportunity to work in the HQ of a global company sharing experiences with more than 57 nationalities.
- Chance to work in a dynamic and challenging environment where you will be able to reach your full potential
- Shuttle bus from Barcelona and Tarragona and Internal car sharing app, to promote the sustainable transportation
- We promote the training and constant learning and we offer paid specialized training and subsidized language courses
- Subsidized canteen

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