Outlet Manager

hace 4 días

Santa Eularia Des Riu, España Jumeirah Port Soller Hotel & Spa Mallorca A tiempo completo

**About** **Jumeirah & the Hotel**:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Port Soller Hotel & Spa, Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.***

**About the Role**:
An opportunity has arisen for a Seasonal Outlet Manager position to join our F&B department in Jumeirah Port Sóller Hotel & Spa.

**Purpose**:

- To ensure the smooth running of the Outlet Division the most efficient, courteous and effective manner to the Jumeirah International standards of service while maintaining the department profitability.
- The main duties of this role are to organize and supervise all processes of the Outlet and provide hands-on support to food and beverage colleagues. Also, ensure the outlet provides quality service that is consistent with the Standard Operating Procedures and achieves maximum revenue and profit in line with budgeted and forecasted projections.

**Main Duties**:

- Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System.
- Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
- Conducts team briefings, meetings, and training as directed by Management.
- Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the LSOPs all at all times.
- Ensures that an effective link is maintained between kitchen and service areas.
- Supervises the level, consistency, and quality of table and/ or counter service of all menu items.
- Ensures that all colleagues adhere to all food hygiene regulations and procedures.
- Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.
- Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
- Provides specialist advice to customers and colleagues on food and beverages.
- Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.
- Responsible for operational ROTA and holiday plan.

**About the benefits**:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes a highly competitive salary and package, excellent training and development opportunities, uniform, laundry services, meals during working hours and retail leisure discounts.

**About you**:
**Qualifications**
- Must have an specialization diploma or equivalent
- Essential
- Basic Food and Hygiene Training
- Desirable
- Previous Management Courses and Training

**Experience**
- Previous supervisory experience in a similar type of establishment (5* Hotel or Restaurant)

**Skills**:
Essential
- Excellent level of English
- Friendly, approachable and professional
- Demonstrates excellent supervisory and leadership skill
- Good working knowledge of Microsoft Office & Micros
- Works well under pressure
- Demonstrates flexibility in working according to the needs of the business
- Excellent customer care skills

Desirable
- Knowledge of any other Languages (German and or Spanish)

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