After Sales Operation Manager

hace 4 semanas

Madrid, España Vivo Tech GmbH A tiempo completo

Job Description: After Sales Operation Manager

Location: Madrid, Spain

On-board time: ASAP

**About us**:
We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80-percent of employees working in R&D, as part of our proprietary research and development system. By now, we have over 300 million active users worldwide, and we are ranked 5th in global market share.

**One dream. One team**

Holding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. We celebrate each nationalities' special day. At vivo, we make sure your voice is heard, and your culture is respected.

At vivo, we commit ourselves to one thing, do the right things and do things right. We support openness and authenticity, promote self-reflection and continuous learning, we thrive to provide a working environment where our talents can perform at their peak.

**Your journey ahead**:
You will be working with multiple location teams around Europe, and responsible for vivo’s Europe after sales and pre-sales work.

**Your Challenges**:

- Customer service satisfaction and KPI management in the Europe, following up on achieving local assessment service goals.
- Implementing the headquarters' overseas customer service work plan and service strategy.
- Formulating European service policies and processes development, promoting with service content implementing, and planning service innovation activities.
- Manage market product reputation information and quality issues.
- Manage local service team of agents and service providers, handling customer and user complaints in the Europe.

**Your profile includes**:

- Good communication skills, strong logical thinking, with a strong sense of goal and rapid learning iteration ability.
- Strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals.
- Proficient in Chinese and English communication, strong ability to handle a dynamic and fast paced environment.

**What we offer?**

We work hard to ensure that every employee feels supported and encouraged to have a healthy balance between health, work and home commitments. We believe a balanced and healthy life outside of the office makes for a happier, healthier future together.

that is why, apart from the opportunity to work in a real international, dynamic and ambitious team, we offer company sports membership, trust-based flexible working model, we offer daily food voucher to fresh fruit basket. We work hard to ensure that every employee feels supported and encouraged to have a healthy balance between health, work and home commitments. We believe a balanced and healthy life outside of the office makes for a happier, healthier future together.

At vivo, we are committed to providing equal opportunities. We value diversity and inclusion and do not discriminate against people on any basis, such as, but not limited to, religion, color, nationality, gender, sexual orientation, age, marital status or disability. We focus on doing the right thing and do things right We look forward to hearing back from you

**Connect with us

  • Sales Operation Manager

    hace 4 semanas

    Madrid, España Philips A tiempo completo

    **Job Title**: Sales Operation Manager **Job title**: Sales Operations Manager **Your role**: - As sales operations manager will contribute to the business by freeing up time for our account management team across Western Europe. The available time can then be used to engage with our customers more and improve our financial results. This role will also...

  • Solar After Sales Manager

    hace 3 semanas

    Madrid, España CSG Talent A tiempo completo

    **Do you have a passion for Clean Energy and Tech?** **Are you an Electrical Engineer in the Solar industry with a passion for Electrical Engineering and Continuous Improvement?** *** I am supporting a leading PV business who are a Service Manager to support the business in Spain. You will provide engineering solutions and after sales support to...

  • Sales & Operation Planner Manager

    hace 2 semanas

    Madrid, España Jr Spain A tiempo completo

    Sales & Operation Planner Manager, españa españa, SpainDesde grafton nos encontramos en la búsqueda de un Sales & Operation Manager basado en Barcelona para un importante laboratorio especializado en la dermocosmetica .Gestión del Proceso S&OPDesarrollar e implementar el proceso de Planificación de Ventas y Operaciones, integrando aportes de ventas,...

  • Automation Equipment After-Sales Specialist

    hace 3 días

    Madrid, Madrid, España Bob W UK A tiempo completo

    We are looking for an experienced Technical Support Operations Manager to join our team at Bob W UK. The ideal candidate will have a strong background in technical after-sales maintenance and operation in the field of warehouse automation equipment.About UsCainiao is a global leader in e-commerce logistics services. Our mission is to deliver high-quality...

  • After Sales Operations Manager

    hace 7 días

    Madrid, Madrid, España BYD Europe A tiempo completo

    Job DescriptionWe are looking for a highly motivated Regional After Sales Representative Passenger Cars to join our team in Spain. The successful candidate will be responsible for setting up and managing after-sales activities in the designated region.Key responsibilities include supporting the dealer network, implementing and following up on all BYD...

  • After Sales Performance Manager

    hace 2 semanas

    Madrid, España Jordan Martorell S.L. A tiempo completo

    After Sales Performance Manager Madrid Madrid, Community of Madrid, ES EBRO SUV is looking for an experienced Aftersales Performance Manager to lead our operations across Spain.As an After Sales Performance Manager, you will play a pivotal role in ensuring the success and growth of our Aftersales operations within the assigned Area.This role requires a...

  • Regional After Sales Representative

    hace 4 semanas

    Madrid, España Byd Europe A tiempo completo

    .About the role:BYD Spain is looking for an NEV enthusiastic and self-driven Regional After Sales Representative for Passenger Cars.In this exciting position, you will play an important role in setting up the after-sales activities in Spain.As the Regional After Sales Representative Passenger Cars, you are responsible for building and maintaining a strong...

  • After Sales Performance Manager

    hace 2 semanas

    Madrid, España Jordan Martorell S.L. A tiempo completo

    After Sales Performance ManagerMadridMadrid, Community of Madrid, ESEBRO SUV is looking for an experiencedAftersales Performance Managerto lead our operations across Spain.As an After Sales Performance Manager, you will play a pivotal role in ensuring the success and growth of our Aftersales operations within the assigned Area.This role requires a strategic...

  • After Sales Manager

    hace 1 semana

    28806 Alcalá de Henares, Madrid provincia, España Manitou Group A tiempo completo

    Job Id: 44032- Job Family: After Sales- Location: Madrid, ES, 28806- Employment Type: Permanent - Spanish version below_ **Location**: Madrid, Spain (mostly travels within the country) **Job Type**: Permanent **Compensation**:Competitive salary, bonus group, health insurance **About the Role**: Attached to the Service & Solution Division, reporting...

  • Regional After Sales Representative

    hace 4 semanas

    Madrid, España Byd Europe A tiempo completo

    As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About the role: BYD Spain is looking for an NEV enthusiastic and self-driven Regional After Sales...

  • Regional After Sales Representative

    hace 4 semanas

    Madrid, España Byd Europe A tiempo completo

    About the role: BYD Spain is looking for an NEV enthusiastic and self-driven Regional After Sales Representative for Passenger Cars.In this exciting position, you will play an important role in setting up the after-sales activities in Spain.As the Regional After Sales Representative Passenger Cars, you are responsible for building and maintaining a strong...

  • Regional After Sales Representative

    hace 3 días

    madrid, España BYD Europe A tiempo completo

    About the role: BYD Spain is looking for an NEV enthusiastic and self-driven Regional After Sales Representative for Passenger Cars. In this exciting position you will play an important role in setting up the after-sales activities in Spain. As the Regional After Sales Representative Passenger Cars, you are responsible for building and maintaining a strong...

  • Community Manager

    hace 3 semanas

    Madrid, España After A tiempo completo

    En After Madrid buscamos Community Manager. Si te apasiona el social media, tienes más de 3 años de experiência gestionando las comunidades virtuales de diferentes marcas y eres una persona proactiva, con sensibilidad creativa y estratégica, este es tu puesto. **Responsabilidades**: - Gestión estratégica de la presencia digital de diferentes...

  • Community Manager

    hace 3 semanas

    Madrid, España After A tiempo completo

    En After Madrid buscamos Community Manager. Si te apasiona el social media, tienes más de 3 años de experiência gestionando las comunidades virtuales de diferentes marcas y eres una persona proactiva, con sensibilidad creativa y estratégica, este es tu puesto. **Responsabilidades**: - Gestión estratégica de la presencia digital de diferentes...

  • Client Support

    hace 3 semanas

    Madrid, España TAOLIS A tiempo completo

    Join Our Team as a Client Support Manager!Are you ready to make your mark in one of the most exciting and dynamic real estate companies in the Murcia area?About usAt The Art of Living in Spain, we don't just build homes, we create landmarks.Our vibrant, international team is passionate about developing real estate projects that captivate and inspire.From...

  • Client Support

    hace 2 semanas

    Madrid, España TAOLIS A tiempo completo

    Join Our Team as a Client Support Manager!Are you ready to make your mark in one of the most exciting and dynamic real estate companies in the Murcia area?About usAt The Art of Living in Spain, we don't just build homes, we create landmarks.Our vibrant, international team is passionate about developing real estate projects that captivate and inspire.From...

  • Client Support

    hace 3 días

    Madrid, España TAOLIS A tiempo completo

    Join Our Team as a Client Support Manager!Are you ready to make your mark in one of the most exciting and dynamic real estate companies in the Murcia area?About usAt The Art of Living in Spain, we don't just build homes, we create landmarks.Our vibrant, international team is passionate about developing real estate projects that captivate and inspire.From...

  • Client Support

    hace 1 semana

    Madrid, España TAOLIS A tiempo completo

    Join Our Team as a Client Support Manager!Are you ready to make your mark in one of the most exciting and dynamic real estate companies in the Murcia area?About usAt The Art of Living in Spain, we don't just build homes, we create landmarks.Our vibrant, international team is passionate about developing real estate projects that captivate and inspire.From...

  • Community Manager

    hace 3 semanas

    Madrid, España After A tiempo completo

    En After Madrid buscamos Community Manager.Si te apasiona el social media, tienes más de 3 años de experiência gestionando las comunidades virtuales de diferentes marcas y eres una persona proactiva, con sensibilidad creativa y estratégica, este es tu puesto.**Responsabilidades**:- Gestión estratégica de la presencia digital de diferentes cuentas.-...

  • Community Manager

    hace 3 semanas

    Madrid, España After A tiempo completo

    En After Madrid buscamos Community Manager.Si te apasiona el social media, tienes más de 3 años de experiência gestionando las comunidades virtuales de diferentes marcas y eres una persona proactiva, con sensibilidad creativa y estratégica, este es tu puesto.**Responsabilidades**:- Gestión estratégica de la presencia digital de diferentes cuentas.-...