After Sales Manager

hace 5 meses

Alcalá de Henares Madrid provincia, España Manitou Group A tiempo completo

Job Id: 44032- Job Family: After Sales- Location: Madrid, ES, 28806- Employment Type: Permanent
- Spanish version below_

**Location**: Madrid, Spain (mostly travels within the country)

**Job Type**: Permanent

**Compensation**:Competitive salary, bonus group, health insurance

**About the Role**:
Attached to the Service & Solution Division, reporting directly to the After Sales Director of Manitou Iberica. According to the Service & Solution rules and objectives, the district after sales manager will have to:

- Manage the warranty (Warranty claims, Starts up, Modification campaign, etc...)
- Manage the technical assistance of the dealer network and KA (Machines, Diagnostic tools etc...)
- Manage Technical and service trainings (Skill of the dealer network)
- Dealer and Key account visits (Dealer evaluation, support, development, end user visit, end user dispute, relations between Dealer & Key Accounts)
- Analyze, synthesize and prioritize technical assistance request
- Promote Service offer (Warranty extensions, telematic, All in etc...)
- Participate in events (Exhibitions, open days dealers, S&S days etc...)
- Propose and suggest any improvement to make the organization "easier to deal with"

**Your Profile**:

- Customer oriented/mindset
- Engineering studies or high school in technical education required
- At least 3 years of experience in a product support field
- Working knowledge of machine systems, such as engines, hydraulics, electronics or electrical, and mechanical
- Solid knowledge of English (spoken and written mandatory)
- Portuguese language is a plus
- High results and analytical orientation
- Good communication (verbal and written) and teamwork skills
- Responsible, dynamic and proactive
- Immediate availability
- Availability to travel (Driving license required)

**Why Joinin Us?**
- Be a key player in Manitou’s growth in Spain.
- Competitive compensation and benefits.
- Opportunities for professional growth & international environment.
- Manitou Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Ubicación**: Madrid, España (principalmente viajes dentro del país)

**Tipo de contrato**: Indefinido

**Paquete retributivo**: Salario competitivo, Bonus de grupo, seguro médico

**Sobre el puesto**:
Integrado dentro de la división global Service & Solutions, reportando directamente al Director de Posventa de Manitou Ibérica. El DASM (District After Sales Manager), siguiendo la reglas y objetivos de Service & Solutions, será el responsable en su área designada de:

- Gestionar la asistencia técnica de la red de concesionarios y grandes cuentas (Máquinas, Herramienta de diagnóstico )
- Gestionar las garantías (Reclamaciones en garantía, Puestas en servicio, Campañas de seguridad, etc)
- Gestionar las formaciones técnicas y de servicio (Habilidades de la red de concesionarios)
- Visitar a concesionarios y grandes cuentas (Evaluación de concesionarios, soporte, desarrollo, visita a clientes finales, coordinación entre concesionarios y grandes cuentas)
- Analizar, sintetizar y priorizar las peticiones de asistencia técnica.
- Promover oferta de servicios (Extensiones de garantía, Máquinas conectadas, Mantenimientos )
- Participar en eventos (Ferias, jornadas de puertas abiertas, eventos corporativos de S&S )
- Proponer y sugerir cualquier mejora que impacte positivamente en la organización

**Tu perfil**:

- Orientación al cliente
- Estudios de ingeniería o Formación Profesional de perfil Técnico
- Al menos, 3 años de experiência en un puesto relacionado con soporte técnico
- Conocimiento práctico de los sistemas en maquinaria, como motores, hidráulica, electricidad, electrónica y mecánica
- Conocimiento sólido de inglés (obligatorio hablado y escrito)
- Se valorará positivamente los conocimientos de Portugués
- Orientación analítica y a la acción (resultados)
- Buena comunicación (hablada y escrita) y capacidad de trabajo en equipo.
- Responsable, dinámico y proactivo
- Incorporación inmediata
- Disponibilidad para viajar (se requiere carné de conducir)

**¿Por qué unirte a nuestro equipo?**
- Sé una pieza clave en el crecimiento de Manitou en España
- Retribución competitiva más beneficios
- Oportunidades de crecimiento profesional y entorno internacional

**Haz tu solicitud para unirte a una compañía que destaca por la innovación, la colaboración y la pasión**
- Manitou Group es un empleador que ofrece igualdad de oportunidades. Celebramos la diversidad y estamos comprometidos a crear un entorno inclusivo para todos los empleados_

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