Client Service Representative

hace 3 semanas

Madrid, España Novasyte A tiempo completo

Join us on our exciting journey

IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.

As a Client Service Representative within the Global Oncology team you will contribute to development and delivery of client projects mainly but not limited to HQ projects.

In this role, you will:

- Retrieve, prepare, analyse & explore data generated from standardised commercial oncology offerings, such as Oncology Dynamics
- Work with visualization tools (e.g. MicroStrategy) to customize analytics to specific client needs, or any other tool as relevant
- Create reports, presentations (using Excel, PowerPoint, Dashboards and other client deliverables) mostly in collaboration with the countries working on behalf of clients and sometimes in direct collaboration with clients.
- Contribute to business development, feasibility analysis to address client needs working closely with the sales team to promote and deliver projects based on our oncology Patient database.
- Train internal and external costumers on data platforms/tools and Oncology Dynamics
- Contribute to the preparation, execution and follow up of client’s meetings and workshops (i.e presentation of client reports)
- Conduct desk research to specific briefs using internal and external sources to support project deliverables and internal oncology knowledge
- Contribute to thought leadership activities (articles, abstracts, posters for conferences/journal submissions)
- Work closely with our offering development and marketing team to Support the launch of new Oncology products/deliverables
- Client Service representative will typically be staffed on more than one project in parallel, ensuring broad exposure to client projects.
- English verbal (presentation) and written communication skills; additional languages an advantage
- Master’s/Bachelor’s degree (or equivalent); preferably in physical, natural, or biological science, medicine, mathematics, economics, or business
- Experience / interest in healthcare, life sciences and the pharmaceutical industry, preferably in oncology
- Knowledge of key issues and current developments in the pharmaceutical and healthcare industries
- Experience/interest in data preparation, data analysis, and creating data visualizations
- Attention to detail and ability to deliver high quality work within short timelines
- Strong interpersonal and relationship building skills; able to build credibility with key customers and stakeholders - multi tasker
- Knowledge/interest of consulting methodologies, tools and techniques
- Strong IT literacy e.g., Word, PowerPoint, Excel; experience using MicroStrategy desired (but not essential)

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there

We invite you to join IQVIA.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

  • Customer Service Representative

    hace 1 día

    Madrid, España Lyto Immigration A tiempo completo

    Our company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...

  • External-Customer Service Representative

    hace 2 días

    Madrid, Madrid, España Solventum A tiempo completo

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Solventum with the position of External-Customer Service Representative (m/f/x) - Solventum which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed,...

  • Manager, Client Service

    hace 1 mes

    Madrid, España Morningstar A tiempo completo

    **About the role**: We are seeking to add a manager to the Client Service Team in Madrid. The Client Service Team is a centralized global team, managing about 500 investor clients. The team mandate is to provide an effortless client experience and have standard protocols for client interaction along the client lifecycle (onboarding, renewal, evaluation call...

  • Customer Service Representative

    hace 2 días

    Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...

  • Customer Service Representative

    hace 1 día

    Madrid, España HILTI A tiempo completo

    ¿QUÉ BUSCAMOS? Estamos buscando un/a Customer Service Representative para incorporarse al equipo de Customer Service. La persona seleccionada será responsable de asegurar una atención y respuesta inmediata a las necesidades del cliente (a través de teléfono, mail, chat..) y soporte a la red de ventas con el objetivo de dar solución en el primer...

  • Customer Service Representative

    hace 1 día

    Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...

  • Sr Customer Service Representative

    hace 2 días

    Madrid, España Thermo Fisher Scientific A tiempo completo

    : Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced. Job Duties: • Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. • Verify product/stock...

  • Customer Service Representative

    hace 1 día

    Madrid, España Johnson Controls A tiempo completo

    Para formar parte de nuestro equipo de Fire Protection Products, seleccionamos un/a: **Customer Service Representative**: Fire Protection Products es una división de Johnson Controls, líder de la industria de la protección contra incendios. Utilizamos nuestra escala global y amplia experiência para impulsar la innovación, avanzar en la seguridad y...

  • Customer Service

    hace 1 día

    Madrid, España Hollister Incorporated A tiempo completo

    **We Make Life More Rewarding and Dignified** **Location**: Madrid **Department**: **Responsibilities**: **Tenders**: - Coordinate the different tenders of the department. - Preparation and control of technical and administrative documentation in collaboration with the rest of the departments involved. - Provision of all additional documentation such as...

  • Client Support Representative

    hace 1 mes

    Madrid, España Morningstar A tiempo completo

    The Group: The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service teams collaborate with our Client...

  • Service Representative Spain

    hace 4 semanas

    Madrid, España Zoll Medical Corporation A tiempo completo

    **Service Representative Spain**: **Location: Remote, Remote**: **Cardiac Management Solutions**: At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and...

  • Customer Service Intern

    hace 1 día

    Madrid, España Abbott Laboratories A tiempo completo

    RESPONSIBILIDADES: Bajo la supervisión y esponsorización del Customer Service Manager, las principales funciones de este rol serán: Dentro del equipo de Customer Service de Iberia (España y Portugal). Ir formándose y aprendiendo para ayudar en la gestión diaria de las responsabilidades básicas de Customer Service, encaminadas a proveer a nuestros...

  • Field Service Representative

    hace 2 semanas

    Madrid, España Veolia WTS A tiempo completo

    Job DescriptionAs a Junior Field Service Engineer, you will be responsible for providing technical services and consultancy to industrial clients. This role includes tasks such as conducting chemical analyses of water, managing chemical stocks, providing technical recommendations, troubleshooting dosing and control equipment, and compiling detailed service...

  • Senior Associate, Client Service

    hace 1 mes

    Madrid, España Morningstar A tiempo completo

    POSITION PURPOSE We are looking for a client representative to join the Client Service Team to support accounts in North America, Europe and Asia-Pacific. This role has a strong focus on managing client relationship throughout the client lifecycle (onboarding, renewal, evaluation call and more). To have a clear understanding of our client base and use cases...

  • Field Service Representative

    hace 2 semanas

    Madrid, España Veolia A tiempo completo

    Company Description Are you a recent graduate in Chemical Engineering? Come be a part of Veolia Water Technologies and Solutions' Graduate Program as Junior Field Service Engineer and kickstart your career with one of the best Graduate Programs available! As a Veolia Graduate, your journey with Veolia Water Technologies and Solutions will be a unique...

  • Customer Service Representative

    hace 2 días

    Madrid, España Lastminute.Com A tiempo completo

    Job Description lastminute.com  is looking for Customer Service Representative with a strong Customer Service Orientation Key Responsabilities   Deal with inbound and outbound phone calls, emails, and live chats from Customers. Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring...

  • Client Service Officer

    hace 1 mes

    Madrid, España Deutsche Bank A tiempo completo

    Puesto de trabajo: Customer Service Officer Departamento: Implementation and Service CCM Lugar de Trabajo: Madrid Corporate Title: Associate Descripción del puesto El área de Cash Management Implementation and Service ofrece servicios de implementación desde un punto de vista contractual y técnico a la vez que proporciona soporte de servicio diario...

  • Sales Representative

    hace 4 semanas

    Madrid, España Page Personnel España A tiempo completo

    What You Will Do: - Drive sales of our SaaS solutions, focusing on clients in the financial services industry. - Build and maintain relationships with key decision-makers in potential client organisations. - Work collaboratively with our consulting teams to understand client needs and propose tailored SaaS solutions. - Meet and exceed sales targets while...

  • Client Service

    hace 1 mes

    Madrid, España Henneo A tiempo completo

    Desde HENNEO MEDIA buscamos a un/a profesional que se incorpore en nuestro equipo de Madrid como **client service**: **Sus responsabilidades, **dentro del departamento de gestión comercial, están enfocadas en el apoyo al área de publicidad digital a través de la gestión de publicidad online: *** - Creación de propuestas comerciales en función de las...

  • Customer Service Intern

    hace 1 día

    Madrid, España Abbott A tiempo completo

    RESPONSIBILIDADES:  Bajo la supervisión y esponsorización del Customer Service Manager, las principales funciones de este rol serán: Dentro del equipo de Customer Service de Iberia (España y Portugal). Ir formándose y aprendiendo para ayudar en la gestión diaria de las responsabilidades básicas de Customer Service, encaminadas a proveer a nuestros...