UX Researcher

hace 4 meses

Barcelona, España Dow Jones A tiempo completo

UX Researcher, B2B

Excellence in news demands excellence in our customers’ experiences. Our Technology Group brings together Product, UX, Engineering, PMO and Operations with a single purpose: to connect people to the news that matters most when they need it and where they need it by creatively defining and building connected, innovative and sustainable experiences/products that are data informed and with a customer lens.

The Customer Insights team supports Dow Jones strategic goals and their implementation by providing end to end understanding of our markets, customers and products from market research to user testing to rapid testing.

We are looking for a UX Researcher, B2B to be a voice and advocate for users of our websites and apps across our B2B product portfolio, learning about their goals, desires and preferences. Our B2B business portfolio includes Dow Jones Factiva, Dow Jones Risk & Compliance and Dow Jones Newswires.

You will help deliver a systematic study of target users and their requirements, adding realistic contexts and insights to our UX processes and provide valuable information and actionable insights to optimize solutions.

This will be a collaborative role requiring partnerships with colleagues in Customer Insights, UX Architecture, UX Design, Engineering, Product as well as SMEs and partners across Dow Jones.

The UX Researcher, B2B will report to the Manager, Customer Insights, B2B.

**Responsibilities**:

- Work closely with UX Architects, UX Designers and our key partners to help define outstanding end-to-end user experiences for our B2B audience
- Contribute to overall B2B product direction in collaboration with other functional area leads by delivering actionable evaluations of proposed and current UX solutions
- Play an integral role in centralizing and organizing user insights in a knowledge repository
- Report on current projects and use of resources
- Coordinate testing with third-parties and internal teams
- Demonstrate all product-related UX documentation with sound and clearly communicated rationale
- Take part in research and insight communication across a multidisciplinary team throughout each phase of a project
- Stay informed with UX research trends and techniques, and proactively pursue knowledge for professional development
- Provide feedback and recommendations on how UX can best achieve business goals supporting UX strategy and overall best practices for user experience
- Facilitate hands-on problem solving sessions, events and workshops with cross functional teams copy
- Supply in-depth research reports that help with decision making
- Answer questions on product experience, including behaviors, pain points, ideas for improvement.
- Answer questions on treatment of content, including formats, features, and layout/structure, ease of use.
- Answer questions on customer journeys - how people move through our products and how we can optimize this.
- Answer questions on acquisition and onboarding journeys, including how we remove friction and improve experiences.
- Meet with stakeholders to get input and communicate strategies and solutions
- Ensure that the customer stays front and center in our solutions

**Required Skill Set**:

- 1-3 years experience in a similar role in a B2B space
- Pursuing or have completed a Bachelor’s degree or equivalent experience.
- Strong verbal and written communication skills
- Experience conducting, analyzing and communicating UX research
- Experience with UserZoom or other user testing software, and industry standard digital product design tools (Figma, Adobe CC, Omnigraffle and prototyping software such as InVision)
- Strong proficiency with G-suite products and experience with professional collaboration tools such as, Jira, Miro, Confluence and Airtable.
- Understanding of latest Web and App user experience best practices
- Familiarity with web UI/UX technologies and standards including HTML5, CSS, and JavaScript/JQuery
- Understanding of user-centered design principles
- Experience with, or a strong interest in, the media, news, information & data sector.
- Comfortable in a hybrid working environment and know how to influence from a distance.

Business Area: Dow Jones - Technology

Job Category: Software Product Engineering

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data fee

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