Customer Support Agent W/ Native Level of Italian +
hace 7 días
Are you passionate about helping other people? Do you speak Italian and another language such as Dutch, German or French on a native level? Do you have an eye for detail, and do you want to work in an international environment? If so, we'd like to talk to you
Our client is the European service leader in the payments industry, and we are looking for enthusiasts who want to become part of the customer support team in their office in the beautiful city of Barcelona As a Customer Support Agent, it is your job to take ownership and responsibility for every customer, providing them with the right resolutions for card-related queries, this means accuracy is a must. You would be a good fit if you have great communication skills, are responsible, and if you are a team player.
Tasks
- Answering customer queries of credit card holders.
- Providing information on account balances, transaction details, and other issues related to credit card usage.
- Execute identity checks.
- Explaining possible action plans to customers.
**Requirements**:
- You are a dynamic, proactive, and hands-on person
- Great communication skills with a passion for excellent customer service
- Previous experience in customer service is a plus
- Problem solver and team player attitude
- High level of accuracy and responsibility
- Ability to work under pressure
**Benefits**:
- Fixed salary plus monthly bonus
- A pleasant and friendly international work environment
- After training possibility to work on a hybrid model
- A centrally-located office (El Poblenou) with views of the Mediterranean sea
- Benefits package for the gym, childcare, transport, gourmet card, and health insurance
- Free Spanish language classes
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