Travel Claims Agent

hace 4 semanas

Barcelona, España AXA A tiempo completo

Growing with the best talent at Axa Partners

We are currently looking for Travel Claims Agents to integrate in our Travel Assistance Business Unit in Barcelona

Why should you apply?

If you are looking for a job and you speak native or fluent french, we offer you the opportunity to work in a multinational company. So if you enjoy working in an international, teamwork and fast changing environment join us

What does the role involve?

Assist individuals who are in need of claims assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards.

Main responsibilities:

- To advise and orient customers towards an appropriate solution.
- Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
- To work in a team environment to ensure proper case handling.
- Schedule: 08h45 to 16h15 - 09h45 to 17h15

LI-SP

**Your Profile**
This job is perfect for you if you have:

- Proven experience in telephone customer care or in customer facing roles.
- Strong written and spoken communication skills
- Excellent telephone customer care skills.
- Excellent command of French and English (oral and written).
- Strong skills in logistics, administration and interpersonal relations.
- High appreciation of teamwork.
- True interest and commitment for the corresponding shift.
- Excellent PC skills (Word, Excel, Internet), including strong typing ability
- Assistance, travel or tourism industry background is highly valued.

LI-SP

**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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