CRM Analyst

hace 3 semanas

Barcelona, España Page Personnel España A tiempo completo

The CRM Analyst will be responsible for the end to end KPI analysis of adhoc and behavior triggered campaigns for B2C and B2B in EU, as well as audience analysis and leads and revenue reporting, as part of the EU CRM Team.

This role will be responsible for data analysis and reporting on campaigns to optimize customer journeys and segmentations in order to drive sales opportunities for the company.
- Own the detailed weekly reporting on database figures and percentages and advise about fluctuations.
- Manage communications with Global CRM Analisis Team and other regional analysts to find synergies and work as one team
- Build the conversion channel reporting and provide insights on a weekly basis (conversions, leads, revenue, campaigns effectiveness, etc.)
- Use SQL/ Excel / campaign tools to develop and maintain regular reports on the response from all campaign activity.
- Update monthly and weekly reports and PPTs to update leadership
- Build strong working relationships with the EU marketing teams

CRM Analyst|PageGroup SSC
- Working experience with Power BI or similar reporting tools
- Strong analytical skills, ability to produce reports and derive valuable insights and analysis.
- Excellent team player and strong interpersonal skills
- High level of motivation and initiative and the ability to excel in a fast-paced environment
- Strong communication skills - both written and verbal and ability to build solid relationships at all levels
- Great organization and management skills
- Problem solving capabilities and a positive 'can do' attitude
- Excellent level in English + other EU language is a plus

**KPIs **(metrics to be agreed but will be centered on the following):

- ROI reporting, recommendations, and insights

PageGroup SSC
- Experience in a very multinational environment (+40 nationalities in the SSC)
- Competitive compensation and benefits package in Barcelona, various well-being activity options

CRM Analyst - PageGroup SSC

CRM Analyst - PageGroup SSC

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