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Customer Care Agent W/ Native Level of French
hace 5 meses
Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Then we are looking for you
Our client is an international company and a Spanish dermatology leader specializing in solutions to skin conditions and sun protection. They are looking for a French talent to join their customer care team at their headquarters in Barcelona.
You would be a great fit if you have excellent communication skills, have some experience in either administrative work in an international environment or a call center, and are comfortable working with online programs such as Microsoft Office, SAP or Salesforce.
Tasks
- Provide excellent customer service for customers in the French market
- Work together with the sales team to keep logistics up to date
- Build and maintain relationships with customers B2B and B2C
- Help the customers with incidents and complaints by giving creative solutions
- Stay updated on the company's products
**Requirements**:
- Excellent verbal and written communication skills
- Previous experience in customer service or in a contact center
- Problem solver and team player attitude
- Great Microsoft Office skills
- Thinking in solutions, having an innovative mindset
- Ability to adapt to a dynamic environment
- Thinking in solutions, have an innovative mindset
**Benefits**:
- Competitive Salary
- Semi-flexible working hours
- 1,5-hour lunch break
- Hybrid working model
- Private health and -life insurance
- 24 days of Holidays plus Semana Santa and Christmas break and a Birthday afternoon off
- Personal
- and professional growth opportunities
