Service Technical Project Manager

hace 4 semanas

Madrid, España Tech Rise People A tiempo completo

The **Atradius Group** provides trade credit insurance, surety, and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. At Atradius, they believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constant improvement, and unrivaled service.

**Unit: IT Services**

**Location**: Madrid - Hybrid 20% Work from Office 80% Work from home**

**Job description**:
You play a pivotal role in ensuring seamless and efficient services within a complex international environment. You oversee the delivery of high-quality service while managing diverse operational aspects of the credit insurance institution.

**Our main Stakeholders are**:

- Group Finance
- Group Control
- Group Provisioning
- Internal and External Auditors
- Company C-Level

**The chain you’ll be involved in consists of several (modern) technologies, based on Azure Cloud Stack**:

- Azure Storage Gen2
- Azure Data Factory
- Databricks
- Spark - pyspark
- Kubernetes Services
- Oracle Golden Gate
- Power Bi
- GitHub
- Azure DevOps

**Responsibilities**:
**Service Delivery Oversight**:

- Develop and implement strategies to enhance service delivery across various Financial channels.
- Monitor service performance metrics and identify areas for improvement.
- Ensure compliance with regulatory standards and industry best practices in service delivery.
- Monitor the data loads and the jobs running within the big data platform

**Team Management**:

- Lead and supervise a diverse team of service representatives and operational staff.
- Foster a culture of excellence, teamwork, and continuous improvement within the service department.
- Provide coaching, guidance, and performance feedback to team members to enhance productivity and efficiency.


**Customer Relationship Management**:

- Cultivate strong relationships with key clients and stakeholders to understand their evolving needs and preferences.
- Address customer inquiries, concerns, and escalations in a timely and professional manner.
- Collaborate with other departments to develop customized solutions to meet client requirements.
- Participate and provide input in future roadmap discussions
- Provide guidance and be a sparring partner for continuous improvement.
- Translate dependencies between business and IT stakeholders

**Process Optimization**:

- Streamline operational processes and workflows to maximize efficiency and minimize operational risks.
- Implement technology-driven solutions to automate routine tasks and improve service delivery.
- Conduct regular audits and assessments to ensure adherence to internal controls and compliance standards
- Keep the documentation up-to-date on the data catalog, the Data architecture, Data flow diagrams, and Data Lineage amongst others


**Risk Management**:

- Identify potential risks and vulnerabilities in service delivery processes and systems.
- Stay abreast of emerging threats and industry trends to proactively address risk-related challenges.

**Performance Reporting**:

- Prepare and present comprehensive reports on service performance, key metrics, and operational KPIs.
- Analyze data trends and insights to inform decision-making and drive continuous improvement initiatives.
- Communicate findings and recommendations to senior management and relevant stakeholders.

**Skills and Experience**:

- Understanding of international Finance regulations, compliance requirements, and risk management practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in data analysis, reporting tools, and technology platforms used in banking operations.
- Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively
- Demonstrated track record of driving process improvements and delivering exceptional customer service
- Excellent communication skills (written and verbal) and stakeholder management
- Effective IT data documentation skills.
- Curious and thinking out-of-the-box
- Ability to remove unneeded complexity without oversimplification
- Strong customer focus and demonstrated ability to work in geographically dispersed teams.
- Ability to work in a team environment and efficiently under pressure
- **Fluent in English, spoken and written**:

- **Willingness to travel**

**What do we offer?**
- A competitive salary.
- **Hybrid work, one day at the office 4 days from home**:

- A dynamic, international, and challenging work environment
- Training and support to reach your full potential including the opportunity for continuous professional development
- Attractive terms and conditions, including competitive salary, pension package, and a range of flexible benefits and rewards
- Challenging tasks with individual development and training opportunities.

**Interested?

  • Technical Project Manager

    hace 2 semanas

    Madrid, Madrid, España Oracle A tiempo completo

    Technical Project Manager (ACS-CSS YApplicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsExperienced and high performing technical project manager with waterfall and agile project management knowledge of IT projects which include the setting up of remote monitoring and management services of...

  • Senior Project Manager

    hace 2 semanas

    Madrid, España HRS2024112 Senior Project Manager A tiempo completo

    Función: - Development and implementation of a Project Management Methodology for EELISA. - Supervision of the technical, documentary and administrative management of the European project. - Communications between the consortium and the granting authority. - Empresa: HRS2024/112 Senior Project Manager - Nº de Plazas: 2 - Referencia: HRS2024/112 -...

  • Technical Project Manager

    hace 1 semana

    Madrid, España Oracle A tiempo completo

    Technical Project Manager (ACS-CSS)-2300044Y **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Experienced and high performing technical project manager with waterfall and agile project management knowledge of IT projects which include the setting up of remote monitoring and...

  • Technical Project Manager

    hace 1 mes

    Madrid, España Kapres Technology, S.L. A tiempo completo

    Desde Kapres Technology estamos buscando un Technical Project Manager con experiência en proyectos de Ciberseguridad para un cliente multinacional del sector de seguros.Se requiere minimo 8 años de experiência en Project Management, incluyendo 3 años en proyectos de Ciberseguridad. Se requiere un nível alto de inglés.El puesto es en remoto.

  • Technical Project Manager

    hace 1 semana

    Madrid, España Kapres Technology, S.L. A tiempo completo

    Desde Kapres Technology estamos buscando un Technical Project Manager con experiência en proyectos de Ciberseguridad para un cliente multinacional del sector de seguros. Se requiere minimo 8 años de experiência en Project Management, incluyendo 3 años en proyectos de Ciberseguridad. Se requiere un nível alto de inglés. El puesto es en remoto.

  • Technical Project Manager

    hace 4 semanas

    Madrid, España Kapres Technology, S.L. A tiempo completo

    Desde Kapres Technology estamos buscando un Technical Project Manager con experiência en proyectos de Ciberseguridad para un cliente multinacional del sector de seguros.Se requiere minimo 8 años de experiência en Project Management, incluyendo 3 años en proyectos de Ciberseguridad. Se requiere un nível alto de inglés.El puesto es en remoto.

  • Technical Project Manager

    hace 2 semanas

    Madrid, Madrid, España Kapres Technology, S.L. A tiempo completo

    Desde Kapres Technology estamos buscando un Technical Project Manager con experiência en proyectos de Ciberseguridad para un cliente multinacional del sector de seguros.Se requiere minimo 8 años de experiência en Project Management, incluyendo 3 años en proyectos de Ciberseguridad. Se requiere un nível alto de inglés.El puesto es en remoto.

  • Technical Service Manager Aws

    hace 4 semanas

    Madrid, España Grupo NS A tiempo completo

    **Technical Service Manager AWS**: Madrid - Publicada el 7 de junio de 2024 Descripción Desde Grupo Ns, estamos seleccionando para un proyecto 100% presencial en Madrid un Technical Service Manager con experiência técnica en Aws. **Funciones** Estará al lado del cliente para llevar la gestión del pool de sus sistemas, garantizando las correctas...

  • Senior Project Manager

    hace 2 semanas

    Madrid, Madrid, España HRS2024112 Senior Project Manager A tiempo completo

    Función:Development and implementation of a Project Management Methodology for EELISA. Supervision of the technical, documentary and administrative management of the European project. Communications between the consortium and the granting authority. Empresa: HRS2024/112 Senior Project Manager No de Plazas: 2 Referencia: HRS2024/112 Publicada el 28/2/2024...

  • Technical Project Manager

    hace 2 semanas

    Madrid, Madrid, España Hewlett Packard A tiempo completo

    The HP Industrial Print Customer Success organization is dedicated to delivering an exceptional experience for our HP Industrial Print customers by providing the necessary services and supplies to enhance their business.We are seeking a skilled Technical Project Manager to lead the development and implementation of frontend tools and telecommunications...

  • Service Project Manager

    hace 4 días

    Madrid, España Hitachi Abb Power Grids A tiempo completo

    .The Project Execution team is at the heart of our organization, meeting and exceeding customer expectations while helping to build a sustainable and profitable future. You will lead projects within the Operating Unit High Voltage Service. Reporting to the Operations Manager you will maintain and enhance customer satisfaction by providing excellent service...

  • Senior Technical Project Manager

    hace 2 semanas

    Madrid, Madrid, España Planet Paymet A tiempo completo

    Senior Technical Project Manager page is loaded Senior Technical Project Manager Apply remote type Hybrid locations Home Worker Barcelona - Spain time type Full time posted on Posted 6 Days Ago job requisition id JR07794 Role OverviewWe are seeking a Senior Technical Project Manager with extensive experience and expertise to supervise the planning,...

  • Associate Technical Project Manager

    hace 2 semanas

    Madrid, Madrid, España Tillster, Inc. A tiempo completo

    Associate Technical Project Manager - Iberia & EULocation: Madrid, Spain-Must be based in MADRID SPAINAbout the RoleThe Associate Technical Project Manager will be based in Madrid, Spain, working across the Iberia region and within the European Union, providing project support for a portfolio of Tillster customer projects of varying size, scope, and...

  • Technical Service Manager

    hace 4 semanas

    Madrid, España Ramzi Lamhamdi - TECDATA ENGINEERING A tiempo completo

    Oferta de Trabajo: Technical Service Manager (TSM) Ubicación: Madrid | Modalidad: 100% Presencial | Incorporación ASAPDescripción del Puesto: Estamos en busca de un Technical Service Manager (TSM) Multidisciplinar para unirse a nuestro equipo.Si tienes experiencia en la puesta en marcha de servicios AWS y quieres trabajar codo a codo con el CTO de...

  • Technical Project Manager Stz221

    hace 3 días

    Madrid, España Tillster A tiempo completo

    .Technical Project Manager STZ221 Madrid, Community of Madrid Technical Project Manager STZ221Madrid Madrid, Community of Madrid, ES TECHINCAL PROJECT MANAGER-Junior to Mid LevelMadrid, Spain ( MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN)Welcome to hacendo.Comkitempleo. es asks for your consent to use your personal data to: perm_identity...

  • Service Project Manager

    hace 2 semanas

    Madrid, España SPX FLOW A tiempo completo

    **Job Title**:Service Project Manager **Location**:Madrid, Spain (hybrid) **Intro** As a Service Project Manager your role will be to make sure service level agreements are delivered according to our customers’ needs and in line with our internal procedures. You will be the key person to coordinate the supply of tools and resources and supervise the...

  • Service Project Manager

    hace 2 semanas

    Madrid, España SPX FLOW A tiempo completo

    **Job Title**:Service Project Manager **Location**:Madrid, Spain (hybrid) **Intro** As a Service Project Manager your role will be to make sure service level agreements are delivered according to our customers’ needs and in line with our internal procedures. You will be the key person to coordinate the supply of tools and resources and supervise the...

  • Technical Service Manager Aws

    hace 2 semanas

    Madrid, Madrid, España Grupo Ns A tiempo completo

    Technical Service Manager AWS:Madrid Publicada el 7 de junio de 2024DescripciónDesde Grupo Ns, estamos seleccionando para un proyecto 100% presencial en Madrid un Technical Service Manager con experiência técnica en Aws.FuncionesEstará al lado del cliente para llevar la gestión del pool de sus sistemas, garantizando las correctas sinergias entre los...

  • Technical Service Manager Aws, Presencial

    hace 2 semanas

    Madrid, Madrid, España Grupo Ns A tiempo completo

    Technical Service Manager AWS, presencialMadridMadrid, Madrid, ES Technical Service Manager AWS en presencial.Desde Grupo Ns estamos seleccionando para un proyecto 100 presencial en Madrid un Technical Service Manager con experiencia técnica en Aws.FuncionesEstará al lado del cliente para llevar la gestión del pool de sus sistemas garantizando las...

  • Technical Service Manager Aws, Presencial

    hace 3 semanas

    Madrid, España Grupo Ns A tiempo completo

    Technical Service Manager AWS, presencialMadridMadrid, Madrid, ES Technical Service Manager AWS en presencial.Desde Grupo Ns estamos seleccionando para un proyecto 100 presencial en Madrid un Technical Service Manager con experiencia técnica en Aws.FuncionesEstará al lado del cliente para llevar la gestión del pool de sus sistemas garantizando las...