Quality Assurance Representative- Fluent in

hace 3 semanas


España Alorica A tiempo completo

**JOB REQUIREMENTS**

**Minimum Education and Experience**:

- Associates degree from an accredited college or university with major coursework in a MIS, business, IT or a related field (Bachelor's degree preferred)
- Significant experience in quality monitoring
- Exposure to telephony concepts and voice recording workflow (preferred)

**Knowledge, Skills and Abilities**:

- High-level understanding of voice recording technologies
- Clear understanding of agent administration in CMS
- Strong written and oral communication skills
- Strong analytical skills
- Familiarity of Alorica IT Business Processes

**Work Environment**:

- Work is performed in a climate-controlled call center environment.
- Occasional exposure to dust, electricity, and extreme temperatures

**Physical Demands**:

- Occasional lifting, bending, sitting, and stooping

**Equal Opportunity Employer - Veterans/Disabled



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