Inside Presales Technical Consultant

hace 7 meses

Barcelona, España Hewlett Packard A tiempo completo

Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.

**About the Role**:
As an** Inside Presales Technical Consultant**, you will provide technical presales support for the HP Commercial portfolio of Personal Systems/ Print products, services and solutions. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.

**Key Highlights**:

- The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.

**Mission of the Inside Presales Technical Consultant (TC)**:
Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Personal Systems/Print products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

**Responsibilities**:

- Provide technical recommendations, direction, and guidance on HP Personal Systems/Print offerings.
- Respond to and track technical questions from internal or external requestors.
- Present the advantages of HP’s Personal Systems/Print products and solutions.
- Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
- Support sales opportunities with in-depth technical understanding of HP’s offerings.
- Provide support on the status of technical and environmental regulations.
- Deliver trainings to other departments about Personal Systems/Print products and solutions.
- Manage technical escalations and provide proactive technical updates to the sales community.
- Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources.
- Maintain a high level of service quality and total customer experience (TCE).
- Ensure a competitive and appropriate level of technical and professional competence.

**Knowledge/Skills Required**:

- Advanced proficiency in spoken and written Turkish, Czech, Italian and/or Swedish (English being a complete must). Proficiency in another language is advantageous.
- Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
- Current experience and knowledge in computer/printing technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Self-motivated with the ability to operate with mínimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
- Typically, minimum 3 years of relevant work experience.

**Career Path**:
The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.

**Benefits**
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefit package:

- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Flex optimization program: Kindergarten tickets, transport discount
- Work life balance /flexible working hours
- Women, Pride, Young employees, Sustainability and DisAbility Just a few of our fantastic global business resource groups you can get involved with locally.
- Our Women Network organizes activities such as; Networking, the promotion of STEM vocations, talks on: improving business acumen, work life balance and skills of the future etc.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports by employees, such as HIIT training, squash, basketball and yoga
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy and general health
- Free pr

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