Customer Success

hace 4 meses

Madrid, España Trucksters A tiempo completo

We are Trucksters a rising star(tup) in the brand new digital tech-logistics field and we have an exciting opportunity for an operations optimization role.

**What do we do?** We are a digital transport operator focusing on optimizing long-hauling in Europe. Thanks to our driver relay system that allows multiple drivers switching among each other, we are improving the standard of trucking.

**Who are we?** We are a team of young professionals who come from different backgrounds (strategy consulting, sales, IT) and who have a clear mission: we want to create collaboration in the trucking industry to achieve a future where people live better and resources are used more efficiently.

**Where are we? **We are based in Madrid, although we have a global scope. We have operations in Spain, Germany, The Netherlands, Belgium, Poland, UK and France.

**Our Vision**:Our vision is to move the world’s road freight in relays with the best technology, creating a positive impact on truck drivers, the environment and the clients’ ecosystem

We are currently looking for a **Customer Success**, a strategic role that will be the point of contact of our key clients, responsible for ensuring that we meet client expectations.

We are interested in talented individuals with a high level of motivation, ambition and sense of responsibility that will create from scratch a new role in the company - Customer Success, acting as a bridge between operations and our commercial team.

**Responsibilities**:

- Establish recurring meetings with our clients to understand their needs and our performance;
- Measure our operational KPIs and NPS to identify improvements to increase customer satisfaction
- Prepare regular reports of progress and forecasts to internal and external stakeholders identify problems and solutions.
- Guarantee alignment between the sales offer and the operational setup for our clients.
- Expanding the relationships with existing customers by continuously proposing solutions to their transport needs.
- Give feedback to the rest of the operations team so we ensure the highest level of customer satisfaction

**Desired experience**:

- Experience in Customer success role in a FTL trucking company
- Fluent in English and Spanish.
- Having another complementary language (e.g.German, French, etc.) would be desirable although it’s not necessary
- Having worked in other startups or anything related with innovation would be desirable
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Ability in problem-solving and negotiation.

**Life at Trucksters**:
Competitive salary based on experience + bonus based on objectives.

Flexible Compensation: Discounts on kindergarten, transportation, and food (Spain based roles).

Feedback and ownership culture.

️ Safe space to test and fail so you can learn and grow with us.

Flexible schedule and hybrid working model (own your time).

International environment with young culture (+15 nationalities).

️ Flexible vacation policy (25 working days per year; being able to have up to 35 working days a year) + other paid time off (like moving day, unlimited days personal and mental health day).

Opportunity to be part of the long-haul revolution, transforming how long-distance transportation is working.

**If you believe you may not meet all the criteria, we wholeheartedly encourage you to apply It's important to remember that nobody checks every box, and we are genuinely excited to welcome diverse perspectives and talents to our team

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