Global Lead, Customer Data

hace 2 semanas


Madrid, España Novartis Argentina A tiempo completo

Job ID- 367791BR- Mar 27, 2023- Spain**Job Description**:

- The role will be responsible to maintain, build, and evolve global Data solutions and to deliver reports and customer insights to Customer Engagement, Commercial team and Markets. The role holder is expected to own and deploy a customer-centric, data-driven approach focusing on 360 view of customer.
- The Global Lead of Customer Data and Insight will play a pivotal role in the Omnichannel transformation through the digital & data transformation journey of 60+ countries**Your Key Responsibilities**
Your responsibilities include, but not limited to:
- Ownership of Customer Engagement data. Define standards around Data, KPIs and taxonomy for their initiatives
- Use and evolve the new KPI and reporting frameworks for CE. Drive the generation of customer insights and reports for key activities & Omnichannel campaigns for CE, regions and brands
- Support the Customer 360 approach & reporting and develop related services
- Develop analytics and data science capability for insights generation and personalization. Collaborate closely with Data teams across technology and lines of business
- Be responsible for the Omnichannel dashboard implementation and self-service approach for markets
- Design and implement CPD and all the related technology for Sandoz
- Collaborate across HQ, regionals and markets teams to ensure BI & analytics business requirements are understood and implemented across the Omnichannel technology stack
- Advocate the importance of data (availability, quality, and compliance) in your daily work.
- Define AI and predictive features roadmap for Sandoz

**Diversity & Inclusion / EEO**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum Requirements**:

- Tertiary degree in IT, marketing, engineering, or equivalent. Fluent English (oral and written) is required, additional languages are an advantage
- Shown experience of using a wide range of insights and analytics to improve performance of marketing campaigns. A great knowledge of BI, digital marketing analytics
- Experience with Qlik, Snowflake, AWS and Digital Analytics tools (Google Analytics 4, Google Tag Manager and Social Media Business Managers)
- Experience with SF technology stack & integrations (CDP, SFMC) and CMS (Drupal)
- Strong leadership experience including leading a team, timelines, budgets and quality program delivery
- Strong negotiation skills with new vendors & active vendors to ensure effective business models and costs for Sandoz
- Highly organized with the ability to handle multiple projects and stakeholders. Capable of prioritizing effectively and working in a fast-paced environment
- Proven business expertise and knowledge (business insight) and able to consult internally and/or externally

**Why Sandoz?**

500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world
How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

**Imagine what you could achieve here at Sandoz**

orbit

Division
- SANDOZ

Business Unit
- COMMERCIAL OPS EUROPE SZ

Location
- Spain

Site
- Madrid

Company / Legal Entity
- Sandoz Farmacéutica, S.A.

Alternative Location 1
- Czech Republic

Alternative Location 2
- Poland

Functional Area
- Technology Transformation

Job Type
- Full Time

Employment Type
- Regular

Shift Work
- No


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