Onboarding & Training Manager
hace 3 semanas
**What you'll do**
- Oversee the entire training and onboarding process for a portfolio of customers in line with project timelines, KPIs, and ensuring positive customer feedback
- Build strong customer relationships with a proactive approach and maintaining high levels of engagement to cultivate a positive experience during the customer journey
- Actively work to understand customer goals and incorporate them into an implementation plan that provides initial value in a timely manner
- Drive scalability by participating in efforts to strengthen internal processes, such as creating templates, workflows, and training and knowledge content in order to drive efficiencies and advance the team's capabilities
- Act as a voice of the customer by sharing and actioning customer feedback
- Coordinate and deliver training sessions across Duetto's customer base, ranging from sessions held with small teams to larger enterprise engagements
- Respond to customer inquiries during the onboarding process in a timely manner
**Requirements**:
- Two years of relevant experience in hospitality, travel, SaaS, or related industry
- Bachelor's degree in relevant fields such as hospitality management, business administration, or equivalent work experience
- A patient personality who enjoys taking complicated concepts and conveys them to new users in a simple and concise manner
- A solid understanding of hotel revenue management and distribution will benefit you as you seek to drive value for our customers by advising them on pricing, forecast, and reporting setup
- EMEA hire: Business proficiency in **English** required, and proficiency in **German** and/or **French** is strongly preferred
- Technical aptitude to understand and troubleshoot integration challenges in a hotel's distribution landscape property management systems, central reservations systems, channel managers, etc.), or the ability to pick this up
- Experience creating learning content (drafting articles and instructional videos) is _nice-to-have_ but not required
- Capability to be dynamic and adapt quickly in a fast-paced environment
**About Duetto**:
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