Service Operations Analyst

hace 6 meses

Malaga, España The Workshop A tiempo completo

**Who we are**

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another.

**Your mission**

Working as part of the Service Operations team you will live and breathe service excellence. You will support the commercialisation of gambling products across a diverse range of brands and markets, maintaining impeccable standards and client satisfaction at all times. You will be process driven with meticulous attention to detail but at the same time be of inquisitive mind and a natural trouble-shooter. Your can-do attitude and collaborative nature will help you build strong relationships across different stakeholder groups reliant on the effective support of the Service Operations team to drive business growth and to extend your technical capability and, combined with strong process and documentation, provide a resolve on first contact service wherever possible.

**What you'll do**
- Take ownership of incidents internally and externally ensuring an effective triage and troubleshooting process occurs and stakeholders are managed until a satisfactory resolution is achieved.
- Manage major IT incidents from detection to resolution adhering to ITIL best practices.
- Work closely with support teams, 3rd parties, and Business Divisions
- Monitor incident and service queues and ensure tickets are progressed in accordance with agreed operational level procedures
- Act as a main point of contact with clients for service requests and resolve them where possible using the business’ enterprise tools.
- Follow and curate established SOPs for each incident or service request and support the development of new processes in collaboration with all relevant teams.
- Proactive monitoring of product performance and player accounts, reporting to the business any compliance, fraud or technical concerns.
- Work closely with all relevant parties to ensure operational readiness for any new product or client integration and be our client's main point of contact for all post live activities.
- Ensure all client configurations are set up according to the client’s requirements, tested and maintained accordingly once live.
- Delivery of external product and release communications, ensuring all regulatory and specific client requirements are met.
- Carry out UAT on new products and provide feedback to the Product team whilst also expanding your own product knowledge.
- Provide training and demos of existing and new products to clients and internal teams proactively, and on request.
- Content management of all brand websites and portals ensuring all materials e.g. marketing assets, jurisdictional certificates, technical documentation etc, are up to date and available for clients to use and/or commercialise.
- Provide operational insight and prepare reports when required for internal and external consumption.
- Work with the Product and BI teams to develop new reports across the business’ enterprise tools that will provide new or improved operational insight and data points.
- Maintain high standards of compliance with relevant jurisdictions and support the Compliance Manager on various requests.
- Collaborate with the Product Operations Manager to define team and personal OKRs.
- Support the business internally by facilitating technical incidents and outages and following these along to restoration.

**What you'll bring**
- Experience providing first and/or second line support for digital products.
- Experience working with online gambling products would be a bonus.
- An understanding of how API based products work and support the end customer experience.
- Business fluency in English
- Strong communication skills and stakeholder management
- Excellent verbal & written communication skills.
- Understanding of the impact of technology on the business.
- Experience in supporting remotely located end users, VIPs, systems
- Experience in geographically spread technology support organization
- Ability to work on a rotational shift basis, on weekends, and outside of typical business hours
- Ability to multi-task, prioritise numerous projects and deadlines across different time zones whilst managing stakeholder expectations and staying calm under pressure.
- Self-motivated with a willingness to learn and adapt to any new change or situation.
- Process driven with strong attention to detail.
- Confident challenging existing processes and presenting new ideas.
- A natural trouble shooter with an inquisitive mind.
- A proven collaborative, self-starter who thrives in a positive, ideas-driven team, culture and environment.
- Confident and outgoing personality; a team player with a ‘can-do’ attitude, happy to work in a fast-paced environment.
- Experienced using Excel to manipulate data.

  • Junior Treasury Operations Analyst

    hace 6 meses

    Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Junior Treasury Operations Analyst - Málaga** As a** Junior Treasury Operations Analyst**, you will...

  • Senior Operations Analyst

    hace 6 meses

    Malaga, España Quantexa A tiempo completo

    **What we’re all about.** We find, when we come together in the pursuit of excellence, great things happen. And that’s how we do things at Quantexa - together. Our business is data, but our culture is collective. We’re about growth - but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work...

  • Security Operations Analyst

    hace 6 meses

    Malaga, España The Workshop A tiempo completo

    **Who we are**: The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another. **Your mission**: As...

  • HR Employee Service Hub Analyst

    hace 6 meses

    Malaga, España Avanade A tiempo completo

    Come join us As a HR Analyst in Avanade’s Europe Service Hub, you'll be the heartbeat of our HR operations, fostering a vibrant culture and driving HR excellence across the region. You will help deliver HR talent administration and employee relations services across the Europe area. You'll partner with strategic HR Business Partners, Centers of Excellence...

  • Cyber Operations Analyst

    hace 6 meses

    Malaga, España Santander A tiempo completo

    Cyber Operations Analyst - SCIB Málaga Country: Spain **WHAT YOU WILL BE DOING** **CISO SCIB está buscando un/a Analista Junior dentro del equipo de Cyber operaciones en Málaga** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** En **SCIB **estamos convencidos de la importancia de que la tecnología esté alineada a las necesidades de negocio y de...

  • Product Business Analyst

    hace 7 meses

    Malaga, España Santander A tiempo completo

    Product Business Analyst Country: Spain **SBGM is looking for a **Product Business Analyst **based in our Malaga office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Back-Offices Globales Mayoristas (SBGM) **is a public limited company wholly owned by Banco Santander and is part of the Santander Corporate & Investment Banking Division. SBGM...

  • Junior Treasury Analyst

    hace 6 meses

    Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Junior Treasury Operations Analyst - Málaga** As a** Junior Treasury Operations Analyst**, you will...

  • Business Analyst

    hace 6 meses

    Malaga, España The Workshop A tiempo completo

    **Who we are** The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the centre of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another. As a Business...

  • Business Analyst

    hace 6 meses

    Malaga, España J&T Recruitment Ltd A tiempo completo

    **Duties and Responsibilities** - To be a Business Analyst, in relation to technology, infrastructure, software or services. - To operationally maintain and continuously improve the functions within the business or technical domain. - Dimension in line with business requirements. - Track vendors’ technology evolutions and lifecycle. - To participate in the...

  • Technical Business Analyst

    hace 6 meses

    Malaga, España Page Personnel España A tiempo completo

    Work with Product Owners, end users and business stakeholders to define and refine solution requirements. - Work with the technical delivery teams to profile and review customer provided data sets in order to understand the profile and quality of that data and to define how that data can be used within the operational system. - Developing and owning scoring...

  • Junior Analyst for Iam Team

    hace 6 meses

    Malaga, España Santander A tiempo completo

    Junior Analyst for IAM Team - SCIB Malaga Country: Spain **SCIB CISO **is looking for a **JUNIOR ANALYSTfor our IAM Team working in our In-House IAM Software **and based **in our Malaga office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Corporate & Investment Banking (SCIB) **is Santander's global division that supports some of the...

  • Int Mal-cis-44 Junior Analyst for Iam Team

    hace 6 meses

    Malaga, España Engineers Sourcing A tiempo completo

    We need someone like you to help us in different fronts: - Participation in the IAM team tasks, defining and configuring new integrations. - Coordinating with the Functional IAM Team in order to define the right Authorization Model for app Integrations. - Assisting the IAM Functional Lead. - Providing N2 Support to our customers, responding to Service Now...

  • Grc Cibersecurity Analyst

    hace 6 meses

    Malaga, España Santander A tiempo completo

    GRC Cibersecurity Analyst - SCIB Málaga Country: Spain **WHAT YOU WILL BE DOING** **SCIB CISO is looking for a GRC CIBERSECURITY ANALYST based in our MALAGA office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Corporate & Investment Banking (Santander CIB) **is Santander's global division that supports some of the world's most complex and...

  • Avanade Employees HR Service Hub Delivery Lead

    hace 6 meses

    Malaga, España Avanade A tiempo completo

    Come join us As our Europe Hub Services Delivery Lead, you will use your strong knowledge of HR processes, programs and systems and HR service delivery to oversee the day-to-day operations of our HR Service Delivery and Operations team based in Malaga. You will collaborate closely with key stakeholders across our organization to optimize and scale your...

  • Transaction Monitoring Senior Analyst

    hace 6 meses

    Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Transaction Monitoring Senior Analyst Analyst - Málaga** As a** Transaction Monitoring Senior...

  • International Operations Internship

    hace 6 meses

    Malaga, España Turismo e Transportes A tiempo completo

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. We have a global fleet of over 3,000 vehicles. In addition our...

  • 1st Tier Customer Support Analyst

    hace 7 meses

    Malaga, España Fortris Spain A tiempo completo

    **Your mission**: We are looking for an experienced **Customer Support Analyst** with a strong passion for support and attention to detail to join our team in Malaga and manage the support field of the group’s companies that are located around the world. **What you'll do**: - Analyze and resolve client’s incidents and reply to their queries - Daily...

  • Application Support Analyst

    hace 6 meses

    Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Application Support Analyst** **Ebury Malaga - **4 days a week office based...

  • Application Support Analyst

    hace 6 meses

    Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Application Support Analyst** **Based in our Ebury Malaga office - 4 days per week in the...

  • Junior Analyst for Iam Team

    hace 6 meses

    Malaga, España Talan A tiempo completo

    **Company Description** Talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600M€.** We offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: - ** CONSULTING** in management and innovation...