Documentation Writer
hace 4 semanas
Emporix is a leading company for Cloud-based enterprise e-commerce software. We are currently extending our platform to provide an innovative new Low-code workflow automation capability which bridges process automation with the modern-data-stack that we call a Commerce Execution Platform (CXP).
To support our CXP Team, we are looking for an experienced Documentation Writer who will work cross functionally to create content and oversee and maintain document management systems and processes, with specific focus on End-User Documentation.
**Tasks**
- Collaborate with developers, QA engineers, product managers, customer support, and sales to identify customer needs related to documentation and help
- Take developer-written design deliverables and transform them into clear, polished, design documents for customers and partners
- Design, write, and edit user guides, online help, and training material that enable users to get maximum value out of the product and improves the user experience
- Write comprehensive product documentation to help our users understand the key features, know which features are most pertinent for them and have a clear direction as to how to use each feature for their specific purposes
- Work with marketing and sales teams to assure end users can find our help content and that they use the content to put the product to use quickly
- Generate screen-captured / video tutorials, including informational and engaging scripts
- Work closely with the Frontend team to create self-service support material, such as interactive walkthroughs, product tours, FAQ pages, knowledge base and pop-up checklists
- Continuously evaluate customer feedback and improve the clarity, accuracy, and completeness of help content
- Proactively propose new topic ideas based on feedback and your own observations
- Contribute improvements to the writing and publishing processes and tools
**Requirements**:
- A Bachelor’s degree in Business Administration, English, Communication, Journalism, Software Engineering, Computer Science, Technical Writing, or the equivalent in professional experience
- Excellent written and verbal English (diploma, bilingual or native)
- Proven experience as a Documentation Writer
- Background in a software company, preferably enterprise SaaS
- Understanding of B2B business and cloud products
- Experience with version control systems (GitHub), markdown/DITA authoring tools is a nice to have
- Start-up mindset, dynamic and a team player
**Benefits**
- Opportunity to develop in the environment of new technologies
- Collaboration with highly talented colleagues from around the world and an experienced international management team
- Flat hierarchies and a steep learning curve
- A high degree of autonomy and freedom in your decision making
- Flexibility to work from home or in one of our offices
- Choose the hardware and tooling you want to work with to achieve the best results
- You are passionate about software and documentation
- You have the mentality to work in a start-up or have already done so
- You love to work hands-on yourself and grow with the requirements
- You can motivate yourself every day and work independently in a distributed company environment
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