Loyalty Marketing Trainee

hace 4 semanas

Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completo

**Description**:
Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee in the Loyalty Marketing Department.

**Key Responsibilities**:

- Supporting the loyalty marketing team with daily activities in order to further engage and activate members of the loyalty program with Radisson brand.
- Follow customer lifecycle including acquisition, engagement, loyalty and retention campaigns of the global loyalty program.
- Ensure customer enrolment journey is well executed on all touchpoints by providing support to web and operations team.
- Assist quality loyalty team in follow up of customer questions and feedbacks to continuously improve the program and benefits offered to members.
- Provide a weekly competitive analysis and benchmark against competitors for EMEA and APAC
- Support loyalty managers in monthly reports and presentations preparation around loyalty activity.
- Establish and maintain archive of presentations, marketing materials and communications accessible to all internal stakeholders under central Intranet website.
- Maintain up to date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters.
- Work with the Digital Marketing team to set up online offers
- Support hotels with Loyalty queries or questions related to Loyalty
- Support B2B Loyalty team with operational task and database cleanup
- Play an active role and contribute ideas to the Trainee Scheme at Radisson CSO
- Has to be enrolled in a school program in order to be eligible for the internship
- Fluent knowledge of English both written and spoken.
- ** Good communication and social skills**:

- Good team player
- Trustworthy
- Well organized with an eye for detail - keep deadlines
- Flexible and co-operative
- Excellent computer skills (Microsoft Office, mainly Excel, Word, Powerpoint)
- Flexible and has an innovative approach to working
- Able to work under pressure and independently

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