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French Speaking Technical Support

hace 1 mes

Malaga, España Recruitment Direct Ltd A tiempo completo

**French Speaking Technical Support Advisor**

**Benalmadena, Spain**

Basic salary €18,400 + bonus = €20,200 OTE

**Job Overview**

The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

**Job Duties**
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

**Job Requirements**
- Supports a minimum of two languages fluently both written and spoken
- Enough understanding of the English language to follow training.
- Preferably with a completed ICT training.
- A strong technical affinity, experience in technical field is a plus

Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.

** Please note this role doesn't allow working from other locations other than that stated in the advert.**

**Job Types**: Full-time, Commission

**Salary**: 18,400.00€ - 20,200.00€ per year

Application Question(s):

- Do you live in Costa del Sol, if not are you willing to move there?
- Do you have a Spanish work permit or EU passport?

**Language**:

- French (required)

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