Client Services Executive

hace 3 días

Madrid, España ASL Global A tiempo completo

ASL Global is a leading global marketing services business. Every day we work with the world’s biggest brands to create and execute experiential marketing campaigns which excite audiences, build customer loyalty and demand attention. Our teams in more than 50 countries across six continents combine local knowledge with sector expertise to deliver exceptional outsourced marketing communications, transactional services and global brand programs to clients in 150+ markets worldwide.

Our people are passionate about creating outstanding promotional campaigns and brand experiences for the world’s leading consumer brands. We have the integrity to understand and own our place in the world. And with a disruptive mindset, we have the courage to do things differently.

**Key responsibilities and accountabilities**:

- Ensure customer service is a top priority. Identify and resolve all issues relating to customers within standard guidelines.
- Act as the liaison between the customer and client responding to all queries & concerns that may need resolving.
- Handling all frequently asked questions in a timely manner.
- Maintaining and updating databases as and when needed.
- Directing all external queries to the relevant departments & countries.
- Produce accurate customer feedback and ensure quality responses are given.
- Communicate order status to all departments to ensure timely delivery.
- Understanding the clients needs as well as the consumers needs to ensure high-end services are being done.
- Understanding the different A-Brands in which you will be working with to give accurate responses.
**Skills Required**:

- Exceptional experience in customer services.
- To have a strong team attitude
- Excellent oral and written communication skills
- First class, effective organisational skills
- A pro-active approach to managing projects
- Experience of working as part of a team
- A keen eye for detail and an understanding of budget restraints
- Ability to work under pressure whilst maintaining a cool outlook
- A personable and professional character that will allow you to build client rapport
- The confidence to give clients trust in your work
- Excellent knowledge of MS Office particularly excel
- Excellent problem solving ability
- Enthusiastic and passionate
- Good time-management skills
- **
The below languages are a MUST**:

- **
English**:

- **
Spanish**:

- **
French**

**ASL is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce

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