Customer Service/receptionist

hace 4 semanas

Pamplona, España CA Ventures A tiempo completo

We are recruiting for a Community Assistant (CA) to join our **Soto House** team and play a key role within our on-site sales and marketing. The CA has the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, diligently pursuing all leads and closing the sales.

Reporting into the Property Manager, the CA will work with them to ensure all sales and marketing goals for the building are met or exceeded. The CA is a natural sales and people-person who has a knack for social media and other marketing initiatives.

CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.

**Your Mission**

**Leasing**
- Comprehend and be able to explain the lease in its entirety
- Comprehend and abide by the leasing policies and company standards
- Maintain confidentiality in all job tasks as it pertains to staff and tenants
- Know all amenities and features of the property and how to favorably compare them to the competition
- Report to Leasing & Marketing Manager each day regarding leasing traffic, prospect objections, and effectiveness of marketing and sales strategies
- Ensure that our CRM is kept up to date with all prospect information

**Marketing**
- Assist with the execution of local marketing campaigns
- Attend local events that are related to housing or the general marketing of the community
- Provide ideas to centralized sales and marketing team for advertising/marketing tactics throughout the year
- Maintain a positive and professional relationship with every potential resident and guest in order to spread positive word of mouth
- Positively represent the property both on and off the clock

**Property and Resident Relations**
- Promote a ‘residents first’ culture and ensure their expectations are met.
- Communicate policies and procedures to residents
- Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
- Maintain a high standard of cleanliness and organisation in the show unit(s), tour route and leasing office, and common areas of the building.
- Manage and communicate room cleans and reactive maintenance works.
- Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
- Supervise on-site maintenance operations including planned preventative and reactive maintenance.
- Supervise housekeeping operations to ensure that the site always remains presentable.
- Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents.
- Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.

**Other**
- Assist property management with various projects as requested
- Complete any additional tasks as assigned by your supervisor

**Your Track Record**
- Excellent customer service and relationship-building skills required
- Leasing and sales strongly preferred;
- Experience with CRM systems
- Social media and digital marketing experience desirable
- Ability to plan and prioritise
- Strong attention to detail
- Positive and enthusiastic attitude
- Passionate about creating a customer-focused environment for residents
- Proactive nature and ability to work on own initiative

**Your Style**
- Passionate to get the job done
- True team-player eager to help drive the growth of the business
- Self-motivated and continuously demonstrating the ability to adapt, develop and learn
- People person who thrives in a fast-paced environment

**Job Type: Full Time**

**Job Types**: Full-time, Permanent

Work Location: In person

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