English Speaking Client Manager for Singapore
hace 2 meses
**_Join our customer service team for Singapore Airlines, one of the world’s most awarded airlines, and be a flight ambassador ready to turn every flight into an amazing experience_**
In collaboration with **Singapore Airlines**, one of the most respected travel brands around the world, we are looking for a Dutch-speaking **flight ambassador** ready to turn every flight into a seamless, comfortable experience for every passenger.
**Requirements**:
**We’ll love it if you have**:
- Good communication skills in **English**:
- Customer service experience preferred
- Strong verbal and written communication skills utilizing active listening
- Experience working in **hospitality/travel/airline** industry is a plus
- The ability to learn and adapt to new software technologies
**Responsibilities**:
**Some of the daily tasks we’ll entrust you with**:
- Responding to customer’s requests (including: partners, travel agencies, corporate) through multiple communication channels
- Entering customer information in our system to issue tickets or update records
- Explaining rules and procedures to passengers prior to boarding flights
- Processing refunds for lost or damaged tickets or reservation errors
- Explaining applicable fees and taxes for each ticket
**Benefits**:
**What we offer**:
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Fully paid training
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