Administrative Assistance with Customer Service

hace 2 semanas

Barcelona, España CPM A tiempo completo

**Description**:
We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food Companies worldwide, holding together brands such as **_Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, _**_and_**_ Old El Paso._**

The role will require you to develop a sound understanding of the product and services and to embrace company values as your own.

**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.

**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**_
What you’ll be doing?_**
- Handling administrative responsibilities at least once a week: Managing correspondence, filing and document management, client communication and meeting coordination, and assisting with various admin tasks.
- Provide accurate, valid, and complete information to customer's requests.
- Meet customer service targets and call-handling quotas alongside your team.
- Follow communication procedures, guidelines, and policies take the extra mile to engage with the customers.

**Requirements**:
**_ What are we looking for?_**
- **A fluent level of **French **(written and spoken)
- **A bilingual level of English (UK English is preferred).**:

- **An Intermediate/Advanced Spanish, **to communicate with Barcelona institutions when dealing with admin tasks.
- Customer Support and office Experience.
- Ability to multi-task, prioritise tasks, and manage time effectively.
- Computer literacy with the Microsoft package.
- Administrative skills with a strong eye for detail.
- Excellent listening, empathy and questioning skills.

**Benefits**:
**_ What do we offer?_**
- **Contract**: Permanent (_1 month probation period_)
- **Full-time**:39h / week
- **Working schedule**:Monday to Friday, 10:00 AM - 19:00 PM
- **Salary**: 17.500€ gross per year
- **Holidays**: 24 per calendar year
- **Hybrid model**:1 day in the office per week.
- **Training**: 3 weeks, Hybrid.
- **Start date**:10th of July, 2023

**_Who we are_**

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

wecare #wearecurious #weachievetogether

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