Customer Service Agent with Dutch
hace 2 meses
You will be working on a project where accuracy is an absolute must. You will deal
with questions from credit card holders and ensure the security and protection
of credit card details.
Tareas
- Individual phone customer support of cardholders of different banks for the card products VISA and MasterCard, regarding the scope of services and the different product features.
- Maintaining quality, result, and service level standards.
- Providing information on account balances, turnover details, refusals of payment
transactions, processing of complaints and other issues related to the use of the credit card.
- Receipt and pre-check of requests for installment payments, limit increases or product replacements, including preparation of the decision by the relevant
specialist department.
**Requisitos**:
- Good MS Office knowledge.
- High customer and service orientation.
- Independent action with high-quality standards.
Beneficios
The training period consists of 3 weeks.
During the training you are expected in the office every day, after training you
will work 2 days at home, be expected in the office 2 days and can fill 1 day
of your choice.
Working hours
Current working hours on the project are Monday to Sunday from 08:00 -20:00. Shifts will therefore be divided between those hours and days. Your hours will always be
spread over 5 days.
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