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Client Success Manager

hace 1 mes

Barcelona, España Abi Global Health A tiempo completo

**_About Abi Global Health_**

We are a global B2B2C telemedicine platform, active in 35 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend. By transforming the way people access professional healthcare, we contribute to the United Nations Sustainable Development Goal “to ensure healthy lives and promote well-being for all."

**_ The Role_**

At Abi, we are looking for a CSM / Key Account Manager to play a critical role in building relationships with significant clients as we approach a period of high-growth and international expansion. You will join a dynamic and client-obsessed team that generates significant contributions to Abi’s growth.

**_ Objectives_**

You are expected to:
Manage a strategic client portfolio
- Build a relationship of trust.
- Understand and track customer objectives (ROI tracking).
- Evaluate customer engagement by assessing satisfaction and NPS.
- Ensure a high usage rate of the platform.
- Collaborate with the Tech & Product teams
- Act as a client advocate by identifying and communicating to the Product team any weaknesses or opportunities for platform development.

Develop an expansion strategy
- Build and develop trusting relationships with key stakeholders.
- Find ways to grow the account and work on expansion strategies.

**_
Tasks_**

Success Part:

- Responsible for a portfolio of 25-35 Enterprise customers.
- Communicating with major clients on a regular basis and responding to specific queries.
- Establishing strong, long-term client relationships.
- Improving customer retention metrics (adoption, retention, engagement).
- Becoming an Abi product champion, hence effectively guiding customers towards their desired outcomes.
- Identifying, improving, and leading all aspects of the health status of each assigned customers.
- Suggesting solutions and innovative ideas to meet client needs.

KAM Part:

- Developing new business opportunities with existing clients and/or identifying areas of improvement.
- Managing cross-functional/cross-company stakeholders in building business cases, proposal preparation, and financial approval.
- Negotiating contracts and closing agreements to maximize profits.
- Monitoring sales performance metrics.
- Preparing monthly, quarterly and annual reports and forecasts.

**Requirements**:
You are available for a full-time role based in Ireland, the UK or Spain. You will be working in a hybrid model or remotely.
- Attributes_
- Strong interest in the latest technology innovations
- Independently manage your own time
- Enjoy travel and working in an international environment
- People value your integrity, and they trust you to be true to your word
- The start-up world appeals to you as a professional choice
- Skills & Experience_
- Insurance or Pharmaceuticals background is mandatory.
- 4 - 8 years of experience, at least 3 in a customer-facing role (Account Manager, CSM, KAM,...).
- Experience in B2B with key accounts is essential.
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
- Strong negotiation skills with a problem-solving attitude.
- Comfortable working with data sets, manipulating and interpreting them with ease.
- Business fluent in English.
- Availability to travel as needed.
- BSc degree in Sales, Business Administration, or relevant field.
- You are able to juggle multiple tasks at the same time, and you can both prepare and execute very detailed project plans.

**Benefits**
- €40,000 - €45000 gross annual salary
- Classpass fitness membership
- Coursera online training from top universities
- Travel insurance, covering business and personal travel
- Netflix, Disney+ or HBO account
- MacBook Air laptop and needed peripherals
- What Else?_
- You will work in a dynamic, international environment with colleagues, clients and partners from around the world.
- You will have the opportunity to develop your skills and your career quickly and to establish yourself in a fast-growing company with global ambitions.
- You and your friends and family will have free access to the Abi medical micro-consultation service.

We look forward to learning more about you

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