Credit Collections Associate

hace 3 meses

Barcelona, España The Knot Worldwide A tiempo completo

**LE RÔLE ET L’EQUIPE**:
Vous êtes une **personne dynamique **avec d'excellentes compétences en communication ? Vous considérez que vous avez d'excellentes capacités de médiation et que l'un de vos principaux atouts est de mettre tout le monde d’accord à tout moment ? Vous recherchez un environnement de travail multiculturel, motivant et en pleine croissance ?

Parfait Nous avons besoin de quelqu'un d'aussi talentueux que vous.

Nous recherchons une personne pour rejoindre l'équipe **Collections **du portail Mariages.net. Le département **C.C & Collections **est responsable, entre autres, de la **gestion des paiements de nos clients **, en fournissant un **soutien **et une **assistance **compétents et opportuns. Sa mission est d'une importance capitale pour le bon fonctionnement de l'entreprise. La personne que nous recherchons doit avoir de l'expérience dans la **gestion du recouvrement **et le **service clientèle par téléphone **, ainsi que dans le traitement des questions administratives et comptables. Elle doit être empathique, proactive et capable de fournir des solutions et d’apporter de nouvelles idées.

**RESPONSABILITÉES**:

- Recouvrement de créances et gestion des impayés.
- Rétention de clients.
- Analyser la situation réelle du client, et essayer de trouver un accord de paiement avec lui.
- Service clientèle par téléphone, appels entrants et sortants.
- Négocier les paiements.
- Gestion des fonctions administratives liées au poste.
- Inclusion et suivi des clients défaillants dans les fichiers de solvabilité.
- Clôture des réclamations résolues, indiquer dans notre CRM les observations et les données à prendre en compte après chaque action effective.

**PROFIL RECHERCHÉ**:

- Maîtrise de la langue française, orale et écrite.
- Bon niveau d'anglais et d'espagnol.
- Expérience dans le recouvrement..
- Compétences en matière de communication et de gestion des clients défaillants.
- Attitude positive face aux défis et aux changements.
- Grande aptitude à la négociation et à la rétention de clients, être capable d'identifier et de développer des techniques pour améliorer les résultats.
- Compétences en matière d'auto-organisation et de productivité.
- Orienté vers les résultats.
- Capacité de travail en équipe
- Connaissance des outils pack office et de la gestion des CRM de l'entreprise.
- Compétences commerciales

**NOUS OFFRONS**:

- Travail hybride
- Assurance maladie privée payée par l'entreprise
- Participation aux frais liés au télétravail
- Accès à un ordinateur portable et à un téléphone portable comme outil de travail
- Options de déduction fiscale pour Ticket Restaurant, Ticket Transport et la garderie.
- Prime de parrainage (referral program)
- Outils de développement : TKWW University et des cours Udemy
- TYPS : Application facile pour demander des avances sur salaire en 48h.
- Se marier ou avoir un bébé ? Nous avons un cadeau pour vous
- Assistance en santé mentale à la demande

**Il s'agit d'un contrat temporaire dans le cadre d'un arrêt maladie et d'un congé maternité.
**Qui sommes-nous ? **Mariages.net fait partie du groupe international The Knot WorldWide, leader dans le secteur nuptial.Nous sommes une équipe de plus de 2 000 personnes, présente dans 16 pays et sur 3 continents différents. #WhatWeDoMattersGrâce à notre présence internationale, nous avons créé le plus grand marché virtuel de mariage du monde : Mariages.net connecte les futurs mariés avec l’ensemble des professionnels du mariage. **Grâce à notre plateforme, les professionnels disposent ainsi d’une meilleure visibilité et améliore leur chiffre d’affaires **.

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