Customer Service Representative

hace 6 meses

Madrid, España Johnson Controls A tiempo completo

Para formar parte de nuestro equipo de Fire Protection Products, seleccionamos un/a:
**Customer Service Representative**:
Fire Protection Products es una división de Johnson Controls, líder de la industria de la protección contra incendios. Utilizamos nuestra escala global y amplia experiência para impulsar la innovación, avanzar en la seguridad y resolver los desafíos únicos de nuestros clientes, localizados en mas de 190 países en todo el mundo. Cada día, Fire Protection Products fabrica y ofrece una gama inigualable de sistemas de detección y supresión, agentes de extinción, sistemas de rociadores, válvulas, productos de tuberías, accesorios, equipos contra incendios y servicios que ayudan a sus clientes a salvar vidas y proteger propiedades.

**¿Cuál será tu Rol?
En dependencia del Customer Service Leader, la persona seleccionada será responsable de la gestión y tramitación de los pedidos de nuestros clientes, realizando seguimiento del proceso de venta desde la introducción en el sistema hasta entrega de los mismos de acuerdo a los plazos establecidos.

La persona seleccionada tendrá una interlocución directa entre nuestros clientes y los departamentos internos implicados: comercial, logística, compras, así como áreas administrativas implicadas en la gestión.

**¿Cuáles serán tus responsabilidades?
- Tramitación de pedidos de clientes (ingenierías, industrias, empresas), asegurando su correcta gestión.
- Introducción en el sistema, comprobación de precios y plazos de entrega; gestión de las peticiones de acuerdo con los acuerdos comerciales establecidos.
- Atención al cliente, proporcionar respuestas rápidas y soluciones efectivas a nuestros clientes.
- Proporcionar información y asesoramiento sobre stock, salidas, entradas, envíos, plazos de entrega.
- Atender posibles incidencias derivadas del día a día de la gestión.
- Colaborar estrechamente con los equipos internos implicados: Comercial, compras, logísticaGestión administrativa derivada.

**¿Qué perfil necesitamos?**

Ciclo formativo de Grado Medio/Superior en Administración, Electricidad/Electronica, Marketing, Comercial, Ventas, o similares.
Experiência de al menos 2/3 años en labores de administración, facturación, introducción de contratos, atención al cliente, compras, logística.

Conocimientos ERP (SAP) y CRM (Salesforce).

Se valorará positivamente aportar experiência en compañía de sectores industriales/técnicos, ingeniería y afines.

Se valorará positivamente aportar un buen nível de inglés.

COMPETENCIAS:
Habilidades comunicativas y de interlocución.

Orientación al cliente.

Persona comprometida, responsable, organizada y proactiva.

Trabajador/a en equipo.

Persona dinámica, ágil, y con capacidad de aprendizaje.

**¿Qué ofrecemos?
Johnson Control ofrece un interesante paquete retributivo de acuerdo a tu cualificación y experiência. Podrás disfrutar de un atractivo paquete de beneficios sociales como seguro de vida y accidente, y la posibilidad de optar a la Retribución Flexible, que permite obtener servicios externos, a precios pactados y con importantes exenciones fiscales contratando seguro médico, cheque guardería y tickets de comida.

Además de nuestra política salarial, la estabilidad laboral, la formación continua, la posibilidad de desarrollo profesional, y un excelente clima laboral, forman parte de nuestro paquete de beneficios para empleados/as.

Trabajando con nosotros serás parte de una compañía global, que acoge la diversidad, recompensa el trabajo bien hecho e inspira a las personas a alcanzar lo mejor. En un ambiente que evoluciona constantemente, pondremos los pilares para que tú puedas desarrollar un camino profesional que sea tan único como tú. Como miembro de nuestro equipo, tendrás la oportunidad de marcar la diferencia. El mundo te está esperando, y nosotros también.

**¿Quiénes Somos?
En Johnson Controls, transformamos los entornos donde las personas viven, trabajan, aprenden y juegan. Desde la optimización del rendimiento del edificio hasta la mejora de la seguridad y la comodidad, impulsamos los resultados que más importan. Dedicados a proteger el medio ambiente, cumplimos nuestra promesa en industrias como la salud, la educación, los centros de datos y la fabricación. Con un equipo global de 105,000 expertos en más de 150 países y más de 130 años de innovación, estamos comprometidos con la misión de nuestros clientes.

Nuestra cartera líder de tecnología y soluciones de construcción incluye algunos de los nombres más confiables de la industria, como Tyco®, York®, Sensormatic Solutions, Metasys ®, Ruskin®, Titus ®, Frick®, Penn®, Sabroe ®, Simplex®, Ansul ® y Grinnell ®.

El presente anuncio está redactado teniendo en cuenta la imparcialidad y no discriminación por razón de género, raza, ideología o cualquier otro motivo. Específicamente, tiene en cuenta el respeto a las leyes vigentes en mate

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