CRM Solution Architect Lead
hace 2 semanas
100+mUSD...that’s how much we have spent on our digital transformation journey to date. In supporting this journey, our Salesforce Center of Excellence is ideally placed as we have presence in key strategic locations globally and works across a broad range of solutions.
As the lead CRM Solution Architect, you will be responsible for shaping our current and future CRM solutions, used by more than 50k users globally. Your extensive knowledge of how CRM solutions are deployed in the pharmaceutical industry and your ability to find the right balance between the use of out-of-the-box / global standardization VS custom development / country-specific configurations will be key in that position.
Your responsibilities include, but are not limited to:
- Coach/guide technical design and developers on their daily activities, acting as the main technical point of contact for CRM solutions.
- Stay open-minded and curious about new technologies and trends, while making sure that the company is getting the right value from the current and new solutions/technologies being considered for adoption.
- Liaise with our partners (software vendors, system integrators, and service providers) for the continuous evolution of our solutions, bringing both continuous and disruptive innovations to the table.
- Evaluate different data integration patterns and propose/recommend the right solutions for each case.
**Commitment to Diversity & Inclusion**:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
Minimum Requirements:
- 10+ years of experience designing and implementing Veeva-based solutions, in a multi-country / multi-org environment.
- Hands-on experience as main solution design/architecture role for CRM implementations.
- Extensive experience on:
- Salesforce Metadata API or SFDX-based deployments, Salesforce metadata packaging, deployment troubleshooting.
- Configuring/customizing the Veeva CRM software package in Salesforce environments.
- Veeva CRM data model, broad knowledge of the different solution areas (MCCP, DCRs, Product Metrics, Consent Management, Approved E-mail, Event Management, and other modules)
- Fluent in English both written and spoken.
- You can work independently, proactive identify challenges, and be accountable.
Nice to have:
- Understanding of other Veeva solutions such as Vault (Promomats / Medcomms) and Align.
- Very good communication and problem-solving skills; you like to work in agile methodology.
- Good understanding of other related technologies (SQL, SOQL, REST, SOAP, HTML5, JavaScript, etc.)
- Experience with Product Development Lifecycle and DevOps tools like Azure DevOps, GIT, Jenkins, JIRA, etc.
**Division**
Operations
**Business Unit**
DATA, DIGITAL & IT
**Country**
Spain
**Work Location**
Barcelona
**Company/Legal Entity**
Novartis Farmacéutica, S.A.
**Functional Area**
Technology Transformation
**Job Type**
Full Time
**Employment Type**
Regular
**Shift Work**
No
**Early Talent**
No
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