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Technical Support Agent for The Italian Market
hace 4 semanas
**Who we are**
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
**Our Client**
**We Care**:Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.
**We Achieve Together**:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
**What you will be doing?**
- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs
**Requirements**:
**What skills & experience you will bring to us?**
- A fluent level of **Italian** (spoken and written)
- A high level of **English**:
- You are very well organised and have excellent interpersonal skills
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
- You know how to work within a team, you are easy going
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines
**Benefits**
**What do we offer?**
- **Start date**:ASAP
- **Contract**:Temporary (until the end of June with 1-month probation period)
- **Full time**: (39 hours/week)
- **Working days/Hours**:Monday to Friday from 9:00 to 6:00pm
- **Salary**:€19.500 gross per year
- **Performance bonus**:Monthly bonus up to €150 per month based on KPIs
- **Holidays**:2 accrued days per month / 24 calendar holidays per year
- **Paid bank holidays + 1 extra day in lieu**:
- **Hybrid**:3 to 4 days per week at the office
- **Training**:4 weeks of office based full-time training
- **Office location: Barcelona (La Sagrera)**
**Other Benefits**:
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation Option to sign-up for Discounted Private Health Insurance
**Ready to Make a Difference?**
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
We're excited to meet you
wecare#wearecurious#weachievetogether
