Solutions Application Engineer
hace 2 semanas
Spanning 4 separate continents with 15 international offices serving over 100 countries through 700 employees worldwide, our far-reaching international presence and extensive network of reliable distribution channels continue to empower us to serve our customers on a global scale with unsurpassed service and dedicated support.
We are looking for an SAE (Solutions Application Engineer) to support our Channel Sales Managers across EUROPE as well as our RMA department and directly report to Head of Product Management Europe.
**Responsibilities**:
**SOLUTION APPLICATION ENGINEER**:
- In collaboration with Sales team and PM participate in live demonstrations/trainings/tradeshows (remote and on-premise)
- Join webinars with Sales team with active participation to help presenting AVer solutions.
- Visit customer premises for onsite support when required across the sales region
- Escalate to PM team or HQ FAE in case of required support
- Help to build Knowledge base / FAQ / Tech documents in collaboration with PM team
**LOAN MANAGEMENT**:
- Manage LOANS requests from customer
- Will be responsible for shipping the units to customers within assigned región & keep loan pool in perfect condition.
**TRADE SHOW SUPPORT AND PREPARATION**:
- Help to configure and check all units before shipping for a show
- Set up and tear down the equipment on demo/shows
**BACKUP**:
- As a part of EU Customer Success team can be required as remote backup when necessary for attending other region cases.
**TARGETS**:
- KPI based on presales activities
- KPI based on number of support cases and time to resolve (TAT) including RMA.
**PROFILE**:
- Specialized Electronic, Technician or IT
- Fluent in the Spanish and English language spoken and written
- Excellent communication skills
- Organized, critical and accurate worker
**WE OFFER**:
- Competitive compensation and benefit package
- Pension
- Performance bonus
- International working environment
**Interested?**
Tipo de puesto: Jornada completa
Horario:
- Turno de mañana
Tipos de compensaciones complementarias:
- Plan de comisiones
Ubicación del trabajo: Empleo remoto
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