Reservations & Groups Executive - German Speaking

hace 6 meses

Barcelona, España Generator Hostels A tiempo completo

**What’s the job?**

**NUTS AND BOLTS OF THE JOB**
- Handle all reservations (individual & groups)
- Follow-up and conversion of bookings in accordance with budget
- Negotiate group quotes, cancellations and upselling
- Manage billing, deposits, PMS and payment
- Maintain excellent relationships with clients & agents.
- Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description._

**WHAT’S IN YOUR DNA**
- German & English level native or bilingual with knowledge of Spanish language desirable
- Outstanding time management and organization skills & ability to handle high volume of bookings
- Demonstrate a passion for delivering excellent customer service
- Have a genuine interest and enthusiasm for what you do
- Ability to build effective working relationships at all levels with diverse groups of colleagues in a way that appears natural and effortless
- You must be eligible to work in the EU to be considered for this role

**YOUR ROCK STAR EXPERIENCE**
- Have previous hotel reservations experience (2 years minimum)
- Experienced in working within a fast moving and dynamic Reservations environment
- Familiar with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings
- Commercially savvy to spot business opportunities and in-house upselling
- Knowledgeable of local market, the accommodation market, the specific selling points with the area
- Proficient in Microsoft Office products and Reservation Channels (online booking sites)
- Familiar with PMS systems, SIHOT PMS would be an advantage

**Our Key Benefits Include**:

- Salary: up to 24,000 yearly gross salary
- Incentive scheme based on audits providing opportunities to earn up to €4,000 per annum
- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Reduced room rates for staff as well as friends and family members
- Various employee recognition schemes

Tipo de puesto: Jornada completa, Contrato indefinido

Salario: 23.000,00€-24.000,00€ al año

Horario:

- De lunes a viernes
- Turno de 8 horas

Requisito de idioma flexible:

- Español no requerido

Tipos de compensaciones complementarias:

- Plus domingos y festivos

Preguntas para la solicitud:

- Dispone de NIE para poder trabajar en España

Experiência:

- Experiência en hoteles: 2 años (Obligatorio)

Idioma:

- Alemán (Obligatorio)

Ubicación del trabajo: Empleo presencial

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