CRM Architecture and Development Lead
hace 1 semana
**Purpose of Position**:
The Global Business Operations team drives the implementation and adoption of the CRM platform at Awin for customer facing teams, empowering them to be more efficient and to provide better services for Awin clients.
The CRM Architecture and Development Lead is an essential part of Awin's Global Business Operations team reporting to the Head of Global Business Operations.
As the CRM Architecture and Development Lead, you will be Awin's Salesforce system owner and lead a team of 6 CRM Specialists, Developers and Architects. You also have a CRM Development Team Lead reporting to you, with his own team of 6 CRM Admins, Specialists and Develop. This role is a great opportunity to work on large-scale projects with multi-cloud exposure including but not limited to Pardot, Sales, CPQ, Service and Experience Clouds.
Your key partners in the Global Business Operations team are the Team Leads of our 2 Business Analyst teams: Customer Acquisition & Integrations (CAI); and Customer Experience & Insights (CEI), who create and manage the business roadmap.
Together, you are responsible for the CRM development lifecycle: the Business Analysts are responsible for the initial phases of the software development lifecycle (planning and analysis) and your team of Admin, Developers and Architects is responsible for the following phases (design, implementation, testing and integration, roll out and maintenance). BAs will join again for user training and adoption.
In addition to ensuring that these business roadmaps are delivered properly, your team also owns the CRM system architecture roadmap. This is an exciting opportunity for you to be part of a transformation project as we take Salesforce at Awin to the next level. Our CRM, Salesforce, grew organically in the past; we are now in the process of identifying and addressing technical debt to make it more robust and scalable.
For this job, your team works closely with other technical teams, such as Product Development, Data Services and IT Delivery, to ensure that the CRM tools are properly integrated to the Awin tools ecosystem.
In this position you will also be a trusted advisor for the Head of Global Business Operations, contributing for the development of strategic plans to continuously increase efficiency of Awin business operations.
***:
**Key Tasks**:
- **Team management and productivity**
- You will be leading and motivating the CRM Development team that is responsible for the implementation and maintenance of Salesforce and other tools used by Awin Sales and Customer Support teams. The team is formed by CRM Admins, Specialists and Developers.
- You will be responsible for team productivity including OKRs definition, performance management, development of technical skills, coaching and knowledge sharing. You oversee department daily activities including data governance, status updates and internal communication. You will liaise with the HR department to ensure that you are aligned to the company guidelines and that you and your team members can benefit from the existing development framework (Awin Academy, development programs, etc.)
- **System Owner**
- **Key player in the Global Business Operations Department**
- You will understand the company OKRs, the role of the Global Business Operations team and how the work of CRM Development team contributes for these goals. You will keep your peers, manager and stakeholders informed about the progress of the team projects and its implementation
- You will be a trusted advisor for the Head of Global Business Operations, collaborating on the development of strategic plans to continuously increase efficiency of Awin business operations., supporting the business in developing strategy and turning strategy into operational execution
- You will collaborate closely with the Team Leads of Customer Acquisition & Integrations and Customer Experience & Insights, playing a critical role in the delivery of their roadmaps and ensuring that technical solutions are designed properly and that resources are properly allocated
**Skills & Expertise**:
- You have work experience with CRM technologies: Salesforce, CPQ (Configure Price Quote), Pardot, document generation, electronic signature, and customer support tools.
- You have good knowledge of the Salesforce data model, being able to facilitate the work of your team and share knowledge with other technical teams, contributing for a more robust Awin data model
- Experience on reducing 'technical debt' and upgrading processes in order to make CRM development faster and more efficient
- 4+ years as a Salesforce Technical Lead or Head, having managed, as direct reports: SF admins, developers and architects
- Effective at managing a team and prioritizing multiple tasks simultaneously; ability to delegate to direct reports while providing appropriate and meaningful coaching; experience in managing performance, delivering feedback and remote management; practice esta
-
CRM Architecture and Development Lead
hace 7 días
Madrid, Madrid, España Awin A tiempo completoPurpose of Position:The Global Business Operations team drives the implementation and adoption of the CRM platform at Awin for customer facing teams, empowering them to be more efficient and to provide better services for Awin clients.The CRM Architecture and Development Lead is an essential part of Awin's Global Business Operations team reporting to the...
-
IT Security Architecture and Engineering Lead
hace 3 semanas
Madrid, España Radisson Hotel Group, Madrid Office-Information Technology A tiempo completoThe** IT S**ecurity Architecture and Engineering Lead **will be part of an international team that focuses on ensuring that the right Security Architecture and Blueprints are defined, implemented and operationalized. This role also reviews all projects and initiatives ensuring they are fully compliant with the defined security architecture and...
-
Veeva CRM Lead
hace 1 semana
Madrid, España Viatris A tiempo completo1750 Viatris Pharmaceuticals S.L. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines...
-
IT Security Architecture and Engineering Lead
hace 7 días
Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information Technology A tiempo completoThe IT Security Architecture and Engineering Lead **will be part of an international team that focuses on ensuring that the right Security Architecture and Blueprints are defined, implemented and operationalized. This role also reviews all projects and initiatives ensuring they are fully compliant with the defined security architecture and controls.Key roles...
-
Salesforce Implementation Lead
hace 2 semanas
Madrid, España Mars, Incorporated And Its Affiliates A tiempo completoJob Description: We at Mars Petcare believe in making a better world for pets and we want to do this through transforming our relationships with Pet Owners through delivering excellent products, services and personalized experiences with our brands. The Digital Products, Platforms & Services team is a newly formed team sits within Growth, Digital & Platforms...
-
Tech Product Lead
hace 4 semanas
Madrid, España Mars, Incorporated And Its Affiliates A tiempo completoJob Description: We at Mars Petcare believe in making a better world for pets and we want to do this through transforming our relationships with Pet Owners through delivering excellent products, services and personalized experiences with our brands. The Digital Products, Platforms & Services team is a newly formed team sits within Growth, Digital & Platforms...
-
Tech Product Lead
hace 3 semanas
Madrid, España Mars, Incorporated And Its Affiliates A tiempo completoJob Description: We at Mars Petcare believe in making a better world for pets and we want to do this through transforming our relationships with Pet Owners through delivering excellent products, services and personalized experiences with our brands. The Digital Products, Platforms & Services team is a newly formed team sits within Growth, Digital & Platforms...
-
Head of CRM Development
hace 2 semanas
Madrid, España Awin A tiempo completo**Purpose of Position**: The Global Business Operations team drives the implementation and adoption of the CRM platform at Awin for customer facing teams, empowering them to be more efficient and to provide better services for Awin clients. The Head of CRM Development is an essential part of Awin's Global Business Operations team reporting to the Head of...
-
Architecture Expert Lead
hace 4 semanas
Madrid, España ING A tiempo completo**At ING we are looking for** **Your role and work environment**: We are looking for a talented and enthusiastic Architecture Expert Lead to join our Lending & Investments Architecture Team, reporting to the Chief Architect. You will be leading a team of architects with different areas of expertise, with a strong functional acumen in the loans, mortgages,...
-
Architecture Expert Lead
hace 2 días
Madrid, España ING A tiempo completo**At ING we are looking for** **Your role and work environment**: We are looking for a talented and enthusiastic Architecture Expert Lead to join our Lending & Investments Architecture Team, reporting to the Chief Architect. You will be leading a team of architects with different areas of expertise, with a strong functional acumen in the loans, mortgages,...
-
Architecture Expert Lead
hace 18 horas
Madrid, España Jr Spain A tiempo completocol-wideJob Description:**At ING we are looking for****Your role and work environment**:We are looking for a talented and enthusiastic Architecture Expert Lead to join our Lending & Investments Architecture Team, reporting to the Chief Architect.You will be leading a team of architects with different areas of expertise, with a strong functional acumen in the...
-
Architecture Expert Lead
hace 6 días
Madrid, Madrid, España ING A tiempo completoAt ING we are looking forYour role and work environment:We are looking for a talented and enthusiastic Architecture Expert Lead to join our Lending & Investments Architecture Team, reporting to the Chief Architect.You will be leading a team of architects with different areas of expertise, with a strong functional acumen in the loans, mortgages, insurance and...
-
Salesforce Service Cloudvoice Technical Lead
hace 5 días
Madrid, España Omega Crm A tiempo completoOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Service Cloud Voice Technical Lead. MAIN TASKS: Leadership of CTI integrations and...
-
Technical Architecture/senior Tech-lead Labvantage
hace 2 meses
Madrid, España DWI Consulting Ltd A tiempo completo**Technical Architecture/Senior Tech-lead LabVantage LIMS** **Job Summary**: We are seeking a highly skilled Technical Architect with expertise in LabVantage to join our dynamic team. The Technical Architect will be responsible for designing and implementing complex software solutions using LabVantage, and ensuring that they are scalable, reliable, and...
-
CRM Business Analyst
hace 7 días
Madrid, Madrid, España Omega CRM A tiempo completoOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Veeva CRM Business Analyst. This position is responsible for connecting business...
-
Architecture Expert Lead
hace 6 días
Madrid Centro, Madrid, España ING España & Portugal A tiempo completoAt ING we are looking for an Architecture Expert LeadYour role and work environment:We are looking for a talented and enthusiastic Architecture Expert Lead to join our Lending & Investments Architecture Team, reporting to the Chief Architect.The responsibility of this team consists of guiding the organization in the definition and application of the...
-
Architecture Expert Lead
hace 1 mes
Madrid, España ING A tiempo completoAt ING we are looking for… Your role and work environment: We are looking for a talented and enthusiastic Architecture Expert Lead to join our Lending & Investments Architecture Team, reporting to the Chief Architect. The responsibility of this team consists of guiding the organization in the definition and application of the technology strategy in...
-
Architecture Expert Lead
hace 1 mes
Madrid, España ING A tiempo completoAt ING we are looking for…Your role and work environment:We are looking for a talented and enthusiastic Architecture Expert Lead to join our Lending & Investments Architecture Team, reporting to the Chief Architect.The responsibility of this team consists of guiding the organization in the definition and application of the technology strategy in the...
-
Senior Crm Technical Lead
hace 2 meses
Madrid, España Publicis Groupe A tiempo completoJob Description We are looking for a Technical Lead to join our MarTech team and ERIS división.In this role, you will lead projects from a technical perspective by collaborating with Business, Marketing specialists, IT teams, Product Managers, Client Leads and with the main MarTech vendors of the market (Adobe, SalesForce, Google, Braze,...
-
Madrid, Madrid, España DWI Consulting Ltd A tiempo completoTechnical Architecture/Senior Tech-lead LabVantage LIMSJob Summary:We are seeking a highly skilled Technical Architect with expertise in LabVantage to join our dynamic team.The Technical Architect will be responsible for designing and implementing complex software solutions using LabVantage, and ensuring that they are scalable, reliable, and meet business...