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Ict User Support
hace 1 mes
Introduction
The Challenge- Responsible for first line business user support and communication, from initial query until resolution or referral.-
- Resolves issues where possible and escalates unresolved queries to the next level of support.-
- Also, as part of response team.-
- Instructs business users on the usage of all IT resources (hardware, software, shared equipment) Installs and configures company hardware and software, setting up accounts and workstations.-
- Supports with system upgrades Ensures the security of the organization through controls, back-up and firewalls good administration of all requests, to prioritize workload and identify recurring issues. (Register and follow-up tickets).What are we looking for?- Relevant IT education, not degree level necessary but some training. Minimum 2+ years’ experience.-
- The person should be proactive and able to work Independently.-
- Good Communication skills in English and Spanish.-
- Experience with O365 and computer set-ups.-
- Good at communication with not technical people and understanding their issues (customer service).-
- Good problem solving / trouble shooting skills.What do we have to offer?
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
How to get in touch
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