Customer Service Representative
hace 1 semana
As our new Customer Service Representative, you will be part of a multicultural team who works closely with Sales representatives, from quotation creation until activation of maintenance service contracts in SAP.
**Your key responsibilities will be**:
- Processing formal quotes and orders, where accuracy and responsiveness are critical.
- Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
- Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.
- Identifying and communicating process improvement opportunities to management.
- Performing routine administrative customer service duties using prescribed procedures
**Qualifications**:
- Excellent written and verbal communication in English and Spanish, any additional language is a plus (i.e. French)
- Time management, multitasking, and effective prioritization in a fast-paced environment.
- Demonstrated customer service focus
- Strong computer and systems skills, including accurate data entry.
- Ability to work cohesively with diverse teams and communicate.
- Strong problem-solving skills.
- Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
- MS Office experience with emphasis on Excel. SAP/CRM experience preferred.
**Other than great training opportunity, Agilent offers**:
- A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust
- Career development opportunities in an international company
- Competitive compensation and benefits package: Company pension scheme, private healthcare, lunch vouchers, gym funding and many more
- Permanent contract in a fast-growing global company
**Additional Details**
This job has a full time weekly schedule.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
**Travel Required**:No
**Shift**:Day
**Duration**:No End Date
**Job Function**:Customer Service
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