Brand Support
hace 1 semana
The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history.
With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.
Our 6000 employees have chosen a job at Veepee to spice up their daily lives Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.
**Are you eager to learn? **Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.
**\uD83D\uDCC4 JOB DESCRIPTION**:
- Explain and guide the sellers through their onboarding process to our internal platforms on the French Brandsplace and resolve and assist them through technical problems
**\uD83C\uDFAF TASKS**:
- Reporting to the Lead Brand Support France the responsibilities and duties are:
- ** Activity 1 **:Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
- ** Activity 2 **:Find solutions adapted to the seller’s profile on a technical point of view;
- ** Activity 3 **:Follow up and communicate on the progression of the onboarding with the Veepee sales team;
- ** Activity 4 **:Resolve and assist sellers through technical problems;
- ** Activity 5 **:Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
- ** Activity 6**: Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
- ** Activity 7**: Closely follow the updates from our technical partners;
- ** Activity 8**: Write and update documentations shareable internally and with the sellers and improve proactively our processes.
**\uD83D\uDC49 MUST HAVE skills**:
- Experience on technical support;
- Able to identify and analyse technical issues;
- Experience on marketplace;
- Good communication, logic and organisation skills;
- Rigorous and proactive profile;
- Able to identify and analyse technical issues;
- Fluent in French and English.
**\uD83D\uDC49 NICE TO HAVE skills**:
- You have initial experience in a level 1 technical support role and/or in customer relations.
- Good knowledge of the world of e-commerce and/or marketplaces is recommended.
- You have excellent organizational skills and know how to prioritize tasks.
- You also have excellent relationships with both internal and external customers with good cross-functionality.
- Able to identify and analyze technical problems, you are guided towards results and are in a process of continuous improvement.
- You have a good ability to train others on IT tools using language adapted to each interlocutor.
- Fluency in English and Spanish required.
** BENEFITS**:
- \uD83D\uDC49Variable bonus
- \uD83D\uDC49Profit-sharing and incentive plan
- \uD83D\uDC49Flexible Office with minimum 2 days on site and up to 3 days at home
- \uD83D\uDC49Online language learning Platform
- \uD83D\uDC49Works Council and its many benefits
- \uD83D\uDC49CESU & vacation vouchers
- \uD83D\uDC49Access to a company restaurant and canteen connected
- \uD83D\uDC49Access to the gym
- **️RECRUITMENT PROCESS**
- 1️⃣ HR interview
- 2️⃣ HR/Manager interview
All our positions are open to people with health conditions or impairments.
\uD83D\uDD17COMPANY
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