Brand Support
hace 4 semanas
With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.
Our 6000 employees have chosen a job at Veepee to spice up their daily lives Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.
Are you eager to learn? Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.
JOB DESCRIPTION
Explain and guide the sellers through their onboarding process to our internal platforms on the French Brandsplace and resolve and assist them through technical problems TASKS
Reporting to the Lead Brand Support France the responsibilities and duties are: Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.; Activity 2 : Find solutions adapted to the seller's profile on a technical point of view; Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team; Activity 4 : Resolve and assist sellers through technical problems; Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs; Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns; Activity 7 : Closely follow the updates from our technical partners; Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes. MUST HAVE skills
Experience on technical support; Able to identify and analyse technical issues; Experience on marketplace; Good communication, logic and organisation skills; Rigorous and proactive profile; Able to identify and analyse technical issues; Fluent in French and English. NICE TO HAVE skills
You have initial experience in a level 1 technical support role and/or in customer relations. Good knowledge of the world of e-commerce and/or marketplaces is recommended. You have excellent organizational skills and know how to prioritize tasks. You also have excellent relationships with both internal and external customers with good cross-functionality. Able to identify and analyze technical problems, you are guided towards results and are in a process of continuous improvement. You have a good ability to train others on IT tools using language adapted to each interlocutor. Fluency in English and Spanish required. BENEFITS
Variable bonus Profit-sharing and incentive plan Flexible Office with minimum 2 days on site and up to 3 days at home Online language learning Platform Works Council and its many benefits CESU & vacation vouchers Access to a company restaurant and canteen connected Access to the gym RECRUITMENT PROCESS
1 HR interview 2 HR/Manager interview All our positions are open to people with health conditions or impairments.
We are convinced that it is up to you to define the way you work, to develop yourself and to progress. At Veepee we guarantee that you can just be yourself For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.
COMPANY
For more information about our ecosystem :
The Veepee Group processes your data collected as part of the management of your recruitment in order to manage your application file for the position for which you have applied. To find out more about our personal data protection policy, we invite you to consult it on our career site.
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